Recap and Next Steps: Training Team Onboarding


The Training Team’s new onboarding program has been completed by 25 people, of which more than half have continued on with regular contributions to the team. This post considers how the program can be improved further, and proposes a new optional Guide Program for those who would benefit from mentorship by an experienced contributor during onboarding.

What is the Onboarding Program?

Last year, the Training Team identified a need to improve the onboarding process for new contributors in the team. In response to that need, the team created a new 30-60 minute self-serve onboarding program that introduces contributors to the team’s mission, walks them through making accounts necessary to contribute, guides them through their first contribution, and connects them with continued contribution possibilities. This new Onboarding Program was launched on February 10th, 2023 – just in time for Contributor DayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of There are many teams that people can participate in, each with a different focus. at WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. Asia 2023.

What feedback has the Onboarding program received?

In the three and a half months since it launched, 25 people have completed the Onboarding Program. (This data is collected from a survey folks fill out at the end of the material.) Of these:

  • 14 people have contributed to the team beyond onboarding such as by contributing to meetings, reviewing/translating content, and becoming co-hosts in Online Workshops.
  • 8 people completed the program during Contributor Day at WordCamp Asia (February 17th.)
  • 3 people submitted feedback about the program through a feedback form. All feedback was positive.
  • 1 person joined the Faculty Program.

What other observations have we made?

While the Onboarding program has been successful, it can also feel like there is a human element missing while a new contributor is getting started. Also, the self-serve onboarding program is great for self-driven contributors, but may not meet the needs of every learning style. What can we do to help make an even more welcoming experience for all new contributors?

Proposal: The Guide Program

An optional Guide Program (similar to a mentorship) for the Training Team could serve to support new contributors to the team. The idea is that experienced Training Team members would serve as Guides for these new team members, regularly checking in with them as they make their first contributions to the team. They would be available as a point of contact for new contributors if they have questions while completing the onboarding program.

@courtneypk is working on building out a more detailed proposal on this program for the team to review, and is interested in any thoughts that people have about the idea.

What are your thoughts?

Please leave your thoughts about the following points in the comments below:

  • Do you have any other observations or feedback about the Onboarding Program?
  • What are your thoughts about the proposed Guide Program?
  • Any other ideas that would improve the onboarding experience for new contributors to the Training Team?

Please leave your thoughts by June 18. Thanks!

This post was co-authored by @bsanevans and @courtneypk.

#guide-program, #onboarding