Theme Review: Cycle Time Trends

- Explanation
- This chart represents an at-a-glance performance review regarding how quickly the Theme Review Team processes tickets.
- Legend
*Average Days to Close* is the mean number of days between when a ticket was opened, and when it was closed, for all tickets closed each week. The number in parentheses is the overall average.
*Average Days Open* is the mean number of days since each ticket was opened for all tickets open at the time of each weekly report. The number in parentheses is the overall average.
*Oldest* is the number of days that the oldest open ticket has been open at the time of each weekly report. The number in parentheses is the overall average.
**Goals**
**Average Days To Close: 1**
**Average Days Open: 1**
- Oldest: N/A

Theme Review: Tickets Opened and Closed Trends

- Explanation
- This chart represents an at-a-glance performance review regarding how well the Theme Review Team is keeping up with the number of Themes submitted each week.
- Legend
*Tickets Opened* is the number of tickets opened each week. The number in parenthesis is the total number of tickets opened.
*Tickets Closed* is the number of tickets closed each week. The number in parenthesis is the total number of tickets closed.
*Open Ticket Queue* is the number of tickets open at the time of each weekly report. The number in parenthesis is the overall average.
**Goals**
- Tickets Opened: N/A
**Tickets Closed: ? Tickets Opened**
- Open Ticket Queue: N/A

Theme Review: Closed Tickets Trends

- Explanation
- This chart represents an at-a-glance review regarding disposition of closed tickets.
- Legend
*Approved* is the number of tickets closed as approved each week. The number in parenthesis is the total number.
*Not Approved* is the number of tickets closed as not-approved each week. The number in parenthesis is the total number.
*Newer Version* is the number of tickets closed without review, due to a newer version of the Theme being uploaded. The number in parenthesis is the total number.
*Ratio Approved* is the percentage of tickets closed as approved, not including tickets closed as newer-version-uploaded.
**Goals**
- Approved: N/A
- Not Approved: N/A
- Newer Version: N/A
**Ratio Approved:50%**

Theme Review: Reviewer Trends

- Explanation
- This chart represents an at-a-glance review regarding number of tickets closed by each reviewer.
- Legend
*[Reviewer Name]* is the Trac username of each reviewer. The number in parenthesis is the total number of tickets closed. (Reviewers are listed in descending order of total # of tickets closed.)
**Goals**
**# Tickets per Reviewer, weekly: 7**
**# of Reviewers: 10**