Reducing the number of tickets that need to be reassigned

Previously I wrote about the new report that was created to track tickets that needed to be reassigned. Through this method we have successfully reassigned a large number of tickets. This tracking does not solve the root problem of the many tickets that need to be reassigned. A number of ticket have had no activity from the reviewer after they have been assigned. This leads me to believe that some people click on the review button in the sidebarSidebar A sidebar in WordPress is referred to a widget-ready area used by WordPress themes to display information that is not a part of the main content. It is not always a vertical column on the side. It can be a horizontal rectangle below or above the content area, footer, header, or any where in the theme. by mistake as it is on every page.

We previously discussed to create a page where we would place the button. I have now created this page. I have added some content. The next step would be to remove the button from the sidebar and replace with a link to the “Request a theme to review” page.

Discussion points are:

  • Should we make the change? Can the text be improved on the “Request a theme to review” page?
  • What other things can we do to prevent tickets needing to be reassigned?
  • What can we do to get the tickets reassigned quicker?

One idea to get tickets reassigned quicker is to include the tickets in “Report 30” to be assigned when a reviewer with more than 5 completed reviews clicks on the button.