Team meeting: When do you close a ticket?

Note: These are all in note form from the team meetings that took place over 2 days after the WordPress summit. When words like everyone and we are used, they are done for the group that was there. This was a cross section of the people who review and work on this project.

This meeting’s objective was to discuss the differences when to close a ticket.

Historically it was 7 days – now it’s 14 days if no response.
If no response from reviewer we ask them and if no time we reassign the ticket to someone else.
People close due to not knowing, this is bad.
We shouldn’t be afraid to close a ticket.


  • Workflow documentation
  • Can we have a script that reminds the person when reviewing?