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The Test team patrols, curates, and tests the WordPress experience. We use a QA mindset to do visual records, using, observing, user research, manual testing, and user testing. We also document and triage top flows.

#28367, #4-4, #beta, #chrome, #editor, #macos, #upload, #video

Ryan Boren 9:16 pm on November 13, 2015
Tags: 28367, 4.4 ( 2 ), beta ( 19 ), chrome ( 28 ), editor ( 30 ), macos ( 29 ), upload ( 2 ), video

Editor, Video: HTTP error and blank image tag when uploading video, Macnchrome

Video upload is a mystifying pain.

: HTTP error when trying to upload a video to make/flow

: Inserting a video on a self-hosted site running the latest nightly results in a blank anchor

Related: #28367 Video upload failure is a dead end.

#28367, #4-4, #beta, #chrome, #editor, #macos, #upload, #video

Ryan Boren 3:08 pm on November 2, 2015
Tags: app ( 17 ), editor ( 30 ), iOS ( 64 ), media ( 29 ), phablet ( 50 ), video

Editor, Media, iOS app: Can’t cancel stuck video uploads, iPhone 6+

Video uploads often get stuck. This gallery shows a session where I could not cancel a stuck upload.

: This video seems to have finished uploading, but the uploading indicator has remained stuck for 10 minutes or so.

: Buttons are blocked during the stuck upload.

: Tapping Uploading… offers to cancel, but Yes is a noop. Tapping Yes does not cancel the upload. So, I force quit the WP app and start the app up again.

: The app starts up with this warning. After tapping OK to dismiss. I’m presented with what looks like a successful upload. Perhaps the video uploaded after all. I preview to verify the video is intact.

: Preview presents this. Heck with it, I’ll publish and hope for the best.

#app, #editor, #ios, #media, #phablet, #video

Ryan Boren 2:22 pm on November 2, 2015
Tags: app ( 17 ), editor ( 30 ), iOS ( 64 ), media ( 29 ), media-selection, phablet ( 50 ), video

Media, iOS app: Video overlays during image selection

I’ve noticed that I have trouble spotting videos when scanning through the media grid during selection. Videos are denoted only with run time.

WP iOS app has no icon overlay, only runtime.

Contrast with the standard ios media picker, which overlays an icon in addition to runtime.

The ios media picker has a video icon overlay

Google Photos has a play icon.

Google Photos has a play icon overlay

#app, #editor, #ios, #media, #media-selection, #phablet, #video

Ryan Boren 4:16 pm on September 17, 2015
Tags: app ( 17 ), editor ( 30 ), elastic-bounceback ( 2 ), iOS ( 64 ), phablet ( 50 ), video, visual-bug-report ( 4 )

Editor, Video: video player controls hidden behind editor toolbar, iPhone 6+

The bottom image in this screenshot is a video. The player controls are obscured by the editor toolbar.
You can view the controls by scrolling…

However, as soon as you release the swipe the video controls elastic bounceback back behind the editor toolbar. Capturing that screenshot required holding a finger on the screen while pressing home and lock at the same time.

#app, #editor, #elastic-bounceback, #ios, #phablet, #video, #visual-bug-report

Ryan Boren 3:59 pm on September 17, 2015
Tags: app ( 17 ), editor ( 30 ), iOS ( 64 ), media ( 29 ), media-flow, phablet ( 50 ), upload ( 2 ), user-narrative, video

Editor, Video: iOS app video upload session, iPhone 6+

I made several attempts to upload a video and had to bail to desktop to finish my post. The journey begins with an attempt to upload a 61 second video to a wordpress.com hosted site.

The upload fails. I’m somewhat near the edge of my wifi range, so I move closer in and tap the retry overlay.

I tap retry upload and wait for the upload to complete. It also fails. So, I tap retry upload again and lock the phone because I have other stuff to do.

I come back later to this screen.

I backspace over that placeholder image and retry the upload once again. This time the upload hangs. I watch it for about ten minutes and then tap “Uploading…”. This dialog pops up.

Tapping Yes does not cancel the download. After a few more cancel attempts, I restart the app and come back to what looks like an uploaded, playable video. Playback stops one second in, however.

I was unable to backspace over that video, so I quite my edit session, deleted the draft, and published the video from a desktop.

#app, #editor, #ios, #media, #media-flow, #phablet, #upload, #user-narrative, #video

Ryan Boren 2:47 pm on September 16, 2015
Tags: chrome ( 28 ), desktop ( 26 ), editor ( 30 ), iOS ( 64 ), macos ( 29 ), media ( 29 ), phablet ( 50 ), scroll-bleed ( 6 ), video

Editor: Trying to upload a video, iPhone 6+, Macnchrome

My journey starts in Press This on a wordpress.com site. I want to upload an image and a video. I upload both seemingly successfully, but only the image inserts. I go back into the media modal, and see this…

: Despite only one upload attempt, there are three videos. Tap them each in turn.

: I didn’t see this error during upload and insertion.

: HTTP error

: HTTP error

Notice also that the progress indicator is stuck and that scroll bleed is evident.

: Progress indicator stuck.

: #scroll-bleed

Maybe this is a wordpress.com specific problem. Let’s try a self-hosted site on Bluehost.

: The movie inserts as an IMG_4729 link.

: That is empty.

That’s a different error than on wordpress.com, but the effect is the same. I can’t insert a video.

Maybe this is an iOS problem. Next, let’s try desktop with Macos and Chrome.

Broken on desktop too.

Video insertion is broken on Macnchrome as well. The video does upload correctly. I can download it from this link and play it back.

Attachment page showing link to video.

WordPress* mobile web failure.

#chrome, #desktop, #editor, #ios, #macos, #media, #phablet, #video

Ryan Boren 5:33 am on May 20, 2015
Tags: app ( 17 ), iOS ( 64 ), media ( 29 ), mobile ( 12 ), phablet ( 50 ), publish ( 2 ), video

Publishing a video to a wordpress.com blog with the iOS app 5.2.0.20150518bebf680, iPhone 6+

The 5.2 iOS app beta features a new media picker. Here’s a run through the picker uploading a single video to a wordpress.com hosted blog with an iPhone 6+.

: Tap the app icon and open to the last page used. Tap pencil icon in the toolbar.

: Tap the title field, add a title, and then tap the editor.

: Tap the image icon.

: Here’s the media picker. Scroll up to find the video.

: Tap the 0:60 second long video.

: After tapping the video, a quick animation follows that I didn’t catch. Then the media picker scrolls back down to the end of the list. At this point, I wasn’t sure the video was properly selected. Tap Done.

: Looks like the video was selected. Uploading… progress.

: Progress

: Progress

: Progress

: Done. Tap the play button.

: The video plays within the editor. Looks good. Tap the preview (eye) icon.

: wordpress.com still uses a wpvideo shortcode, rendering the preview here less useful than previewing in the editor. I think a video posted to a core site might preview better. Todo: verify that. Tap Back.

: Tap into Tags.

: Type in a tag. Tap Back.

: Tap Post.

: A post published notification flashes up and then disappears. I land back where I was when I entered the editor. Nice. Tap View Site to check out the new post in the context of the front page.

: The page takes a moment to load.

: The video also takes a moment to load.

: There it is. Note that the file name is used as a title overlay on wordpress.com hosted sites. The title is not editable from the app. You’re stuck with the file name. Tap the play overlay.