Title: user testing – Make WordPress Test --- # Tag Archives: user testing [ ](https://profiles.wordpress.org/karmatosed/) [Tammie Lister](https://profiles.wordpress.org/karmatosed/) 5:50 pm _on_ February 20, 2016 Tags: [site-icon ( 2 )](https://make.wordpress.org/test/tag/site-icon/), [site-logo ( 3 )](https://make.wordpress.org/test/tag/site-logo/), user testing # 󠀁[Site logo and icon user testing](https://make.wordpress.org/test/2016/02/20/site-logo-and-icon-user-testing/)󠁿 Two user tests were run on the latest patch for: [#33755](https://core.trac.wordpress.org/ticket/33755) #### Tasks: 1. Log into the site. 2. Find where you would add a site logo. 3. If you are struggling to find the place, you can find it under ‘Appearance’, then‘ Customise’ and ‘Site Identity’. 4. Add a site logo. There are existing images you can use or you can upload one of your own. 5. Add a site icon. #### Questions: 1. How discoverable was the ability to add a site logo or site icon? 2. Do you know the difference between a site icon and site logo? 3. Would you use the site logo feature? 4. Would you use the site icon feature? #### Notes: I tried to enable success despite a leading note on where things were. I also have 3 potentials for closed answers in the questions. As we’d not had a survey, I took this as a chance to add them to gauge. If we do more tests we could expand this to get them to explain the differences. This also may be a point for documentation. --- ### User test one: [https://make.wordpress.org/test/files/2016/02/UserTesting-1747859A.mp4](https://make.wordpress.org/test/files/2016/02/UserTesting-1747859A.mp4) #### Notes: * 0:53: When asked to go to add a logo she goes to HeaderHeader The header of your site is typically the first thing people will experience. The masthead or header art located across the top of your page is part of the look and feel of your website. It can influence a visitor’s opinion about your content and you/ your organization’s brand. It may also look different on different screen sizes.. * 1:10: Despite going into the CustomizerCustomizer Tool built into WordPress core that hooks into most modern themes. You can use it to preview and modify many of your site’s appearance settings. she goes back out thinking was in wrong place. * 2:48: Goes to site icon rather than logo first when asked to do logo. * 3:12: Realises did site icon and thinks they did it automatically. Self corrects. #### Questions: 1. **How discoverable was the ability to add a site logo or site icon? as you saw I was looking in the wrong place but really I think it does make sense to be in appearance. A tool tip on whats included in those submenus might be helpful. 2. **Do you know the difference between a site icon and site logo?** yes 3. **Would you use the site logo feature?** yes! 4. **Would you use the site icon feature?** yes! --- ### User test two: [https://cldup.com/kHWPkbaGKp.mp4](https://cldup.com/kHWPkbaGKp.mp4) #### Notes: * 1:17: Appearance found but tells self no. * 2:03: They go into Customize and think it’s not the right place. * 4:03: They begin to go through all links to try and find logo. * 4:49: Again they go into Customize and come out. * 7:33: They move on and find the help instructions. * 8:02: They say they needed those instructions as wouldn’t have found it otherwise. * 8:34: They managed to do it really easily and are pleased when this happens. * 9:12: Site icon forces cropping and this trips up on first attempt. #### Questions: 1. **How discoverable was the ability to add a site logo or site icon? It was very difficult to find where to add the site logo, but once I was directed there, it was easy to find where to add the site icon. 2. **Do you know the difference between a site icon and site logo?** no 3. **Would you use the site logo feature? I would use the logo feature. 4. **Would you use the site icon feature? I would not use the site icon feature until I understand what it is for. [#site-icon](https://make.wordpress.org/test/tag/site-icon/), [#site-logo](https://make.wordpress.org/test/tag/site-logo/), [#user-testing](https://make.wordpress.org/test/tag/user-testing/) * [Login to Reply](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fmake.wordpress.org%2Ftest%2F2016%2F02%2F20%2Fsite-logo-and-icon-user-testing%2F%23respond&locale=en_US) [ ](https://profiles.wordpress.org/mapk/) [Mark Uraine](https://profiles.wordpress.org/mapk/) 11:32 pm _on_ January 4, 2016 Tags: [shiny-updates ( 6 )](https://make.wordpress.org/test/tag/shiny-updates/), user research, user testing, ux    # 󠀁[Shiny Updates User Testing](https://make.wordpress.org/test/2016/01/04/shiny-updates-user-testing/)󠁿 We wanted to get some user research around the Shiny Updates pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory [https://wordpress.org/plugins/](https://wordpress.org/plugins/) or can be cost-based plugin from a third-party. (and the plugin process in general). The first tests were done with basic tasks like installing, activating, and deleting plugins. These were without the Shiny Update plugin installed. I also had the user answer a few questions after the tasks as well. **User 1** **Questions:** 1. **How often do you visit the Plugin page on your own WordPress website?**Rarely. I used WordPress.comWordPress.com An online implementation of WordPress code that lets you immediately access a new WordPress environment to publish your content. WordPress.com is a private company owned by Automattic that hosts the largest multisite in the world. This is arguably the best place to start blogging if you have never touched WordPress before. [https://wordpress.com/](https://wordpress.com/) over a year ago, but had extensive experience with the product. 2. **How many plugins do you typically have installed on your WordPress sites?**I would estimate 5-10 plugins. 3. **Is it easy to see which plugins you have installed and to see the status of those plugins?**Yes. 4. **Is there anything you’d like to change with the Plugins process?**I personally thought it was very easy to use. Any wordpress user would have an easy time using it.   ---   **User 2** **Questions:** 1. **How often do you visit the Plugin page on your own WordPress website?**Everytime I am working on my sites. 2. **How many plugins do you typically have installed on your WordPress sites?**2 or 3 3. **Is it easy to see which plugins you have installed and to see the status of those plugins?**Yes 4. **Is there anything you’d like to change with the Plugins process?**No ---   The next test involved installing Shiny Updates. I really bombed here in the wording of my questions and basically confused the user which lead to uncompleted tasks, but this is a good jump off point. I learned a lot about the differences in the processes myself. 🙂 I’ll document these differences soon.  I’m currently refining the test to help improve the task flowFlow Flow is the path of screens and interactions taken to accomplish a task. It’s an experience vector. Flow is also a feeling. It’s being unselfconscious and in the zone. Flow is what happens when difficulties are removed and you are freed to pursue an activity without forming intentions. You just do it.. **User 1** (of next test) **Questions:** 1. **How often do you visit the Plugin page on your own WordPress website?**I have never visited the Plugin page before. I am familiar with Plugins but have never added them to my WordPress site before this exercise. 2. **How many plugins do you typically have installed on your WordPress sites?**I only have any plugins that are automatically installed on my WordPress site. I have never installed any additional plugins. 3. **Is it easy to see which plugins you have installed and to see the status of those plugins?**Yes, very easy. The list format is easy to see and read; I like that the status of the plugin is stated directly below the name. It makes it quick and easy to visually know what is installed and activated/deactivated on the site. 4. **Is there anything you’d like to change with the Plugins process?**My only suggested change would be to include all of the options offered on the drop down “Bulk Actions” menu directly below the names of each added Plugin. This might make the process of making changes a bit quicker and easier for users. Also. the name Bulk Actions makes it sound as though that is only to be used if making changes to multiple plugins so it may be a bit misleading for users who are attempting to make changes to only one plugin at a time. ---     Some takeaways: * Doing away with the ‘bleak screen of sadness’ is a great start. That screen tended to cause confusion and required a full read to understand what was happening on that page. * The bulk update dropdown and button seem to get a lot of attention even though the user may only be targeting one plugin at a time. This could be due to the fact that that is the primary button in the most relevant place which might misguide them. Users also are not necessarily selecting a plugin before clicking the ‘ apply’ button which doesn’t return any useful feedback. I’ll be modifying the next test and sharing the results shortly. [#shiny-updates](https://make.wordpress.org/test/tag/shiny-updates/), [#user-research](https://make.wordpress.org/test/tag/user-research/), [#user-testing](https://make.wordpress.org/test/tag/user-testing/), [#ux](https://make.wordpress.org/test/tag/ux/) * [Login to Reply](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fmake.wordpress.org%2Ftest%2F2016%2F01%2F04%2Fshiny-updates-user-testing%2F%23respond&locale=en_US)