Shiny Updates User Testing – Plugins

This is another Shiny Updates user test focused on the pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the Plugin Directory or can be cost-based plugin from a third-party flowFlow Flow is the path of screens and interactions taken to accomplish a task. It’s an experience vector. Flow is also a feeling. It’s being unselfconscious and in the zone. Flow is what happens when difficulties are removed and you are freed to pursue an activity without forming intentions. You just do it.

Flow is the actual user experience, in many ways. If you like, you can think of flow as a really comprehensive set of user stories. When you think about user flow, you’re thinking about exactly how a user will perform the tasks allowed by your product.Flow and Context
of Installing, Activating, Updating, and Deleting. I tried to be more specific with the questions so that we could push the user in the direction we needed them to go without allowing them to ‘discover’ their own way through. While I understand this request, I’m not entirely sure this is the best course of action. Even with specific instructions, the user still had trouble.




2.22 – The user completely missed the ‘Activation’ task. My assumption is she considered ‘activation’ as part of the ‘installation’ process, or the fact that the plugin card doesn’t offer a way to ‘activate’ the plugin after install alludes to it not being a manual task. Or she just completely missed it.

3:05 – Rather than going to her list of installed plugins, she remains in the Plugin Dir and performs the update process from there by searching for the specific plugin I mentioned in the task. This caused a bit of confusion.

4:29 – It bothered her that the Updated icon and the Install Now icon were the same. I wonder if the Install Now icon should be something like a ‘download’ icon to help differentiate?

5:46 – When deleting a plugin with Shiny Updates installed, the deletion process still took her to the Bleak Screen of Sadness.

6:51 – After performing a bulk update on two plugins, an error appeared and no updates happened. She didn’t notice the Error Message at the top, nor did she initially notice the inline messages in the plugin rows themselves.

8:27 – The inline message in the plugin row after Updating the plugin still reads “Updating…” even though it’s done and should just read “Updated”.

9:18 – The green left border on the Updating message looked like the update only got so far. Because the message still reads “Updating…” she thinks that the dark green border is supposed to fill in as the updating process occurs.



I’m going to refine the tasks a bit more and work with @obenland to make sure the errors are resolved before creating more tests.

#shiny-updates, #upgrade-install