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The Test Team helps manage testing and triage across the WordPress ecosystem. They focus on user testing of the editing experience and WordPress dashboard, replicating and documenting bug reports, and supporting a culture of review and triage across the project.

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    Tammie Lister 5:50 pm on February 20, 2016
    Tags: site-icon ( 2 ), site-logo ( 3 ), user testing ( 2 )   

    Site logo and icon user testing

    Two user tests were run on the latest patch for: #33755

    Tasks:

    1. Log into the site.
    2. Find where you would add a site logo.
    3. If you are struggling to find the place, you can find it under ‘Appearance’, then ‘Customise’ and ‘Site Identity’.
    4. Add a site logo. There are existing images you can use or you can upload one of your own.
    5. Add a site icon.

    Questions:

    1. How discoverable was the ability to add a site logo or site icon?
    2. Do you know the difference between a site icon and site logo?
    3. Would you use the site logo feature?
    4. Would you use the site icon feature?

    Notes:

    I tried to enable success despite a leading note on where things were. I also have 3 potentials for closed answers in the questions. As we’d not had a survey, I took this as a chance to add them to gauge. If we do more tests we could expand this to get them to explain the differences. This also may be a point for documentation.


    User test one:

    https://make.wordpress.org/test/files/2016/02/UserTesting-1747859A.mp4

    Notes:

    • 0:53: When asked to go to add a logo she goes to HeaderHeader The header of your site is typically the first thing people will experience. The masthead or header art located across the top of your page is part of the look and feel of your website. It can influence a visitor’s opinion about your content and you/ your organization’s brand. It may also look different on different screen sizes..
    • 1:10: Despite going into the CustomizerCustomizer Tool built into WordPress core that hooks into most modern themes. You can use it to preview and modify many of your site’s appearance settings. she goes back out thinking was in wrong place.
    • 2:48: Goes to site icon rather than logo first when asked to do logo.
    • 3:12: Realises did site icon and thinks they did it automatically. Self corrects.

    Questions:

    1. How discoverable was the ability to add a site logo or site icon?
      as you saw I was looking in the wrong place but really I think it does make sense to be in appearance. A tool tip on whats included in those submenus might be helpful.
    2. Do you know the difference between a site icon and site logo?
      yes
    3. Would you use the site logo feature?
      yes!
    4. Would you use the site icon feature?
      yes!

    User test two:

    https://cldup.com/kHWPkbaGKp.mp4

    Notes:

    • 1:17: Appearance found but tells self no.
    • 2:03: They go into Customize and think it’s not the right place.
    • 4:03: They begin to go through all links to try and find logo.
    • 4:49: Again they go into Customize and come out.
    • 7:33: They move on and find the help instructions.
    • 8:02: They say they needed those instructions as wouldn’t have found it otherwise.
    • 8:34: They managed to do it really easily and are pleased when this happens.
    • 9:12: Site icon forces cropping and this trips up on first attempt.

    Questions:

    1. How discoverable was the ability to add a site logo or site icon?
      It was very difficult to find where to add the site logo, but once I was directed there, it was easy to find where to add the site icon.
    2. Do you know the difference between a site icon and site logo?
      no
    3. Would you use the site logo feature?
      I would use the logo feature.
    4. Would you use the site icon feature?
      I would not use the site icon feature until I understand what it is for.

    #site-icon, #site-logo, #user-testing

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      1. Zach Stepek 3:35 pm on March 7, 2016

        To ease some of the confusion between Site Logo and Site Icon, would it make sense to add some simple descriptive text to each field? Site Logo: Displays a custom logo on your website. Site Icon: Displays a custom favicon or home screen icon.

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      Post navigation

      ← Customize: Site logo and icon, 33755.5.diff, iPhone 6+
      Customizer, Preview: Visual survey of customizer device preview →

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