Helpscout cannot email to…

Helpscout cannot email to The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. from

Occasionally there’s the need for Helpscout inboxes, which are inboxes to send emails to other email addresses, these might be just CC’ing a given user, or forwarding an email to a different Helpscout instance.

Unfortunately, it appears that this is currently blocked by the SMTP servers. Can we allow HelpScout to send-as to

The relevant part from the bounce is: (noting, I’ve replaced the inboxes for spam purposes, dpo is the sender, and recipient was security in this case)

Final-Recipient: rfc822;
Action: failed
Status: 5.7.1 (delivery not authorized)
Remote-MTA: dns; (
Diagnostic-Code: smtp;554 5.7.1 <>: Sender address rejected: Access denied
X-PowerMTA-BounceCategory: invalid-sender

The bounce email is available here: and stored in the private PasteBin as #184485 with ID of 2d0a5. (Alternatively, ask a Neso team member for a copy of the email if you’re unable to locate that and unable to locate the HS credentials)

#mail #helpscout #prio3