Currently WPF trademark emails are sent from firstname.lastname@example.org, but that causes confusion since people expect them to come from the Foundation, and don’t know what Audrey is. @clickysteve would like to be able to send those emails from email@example.com instead, and Matt approved that.
I’m guessing that means we’ll need a full mailbox for firstname.lastname@example.org, and also a forward from that new mailbox to the existing email@example.com address.
They use Zendesk, though, so I’m not sure exactly how that’s setup. It’s possible that it just spoofs the
Sender headerHeader The header of your site is typically the first thing people will experience. The masthead or header art located across the top of your page is part of the look and feel of your website. It can influence a visitor’s opinion about your content and you/ your organization’s brand. It may also look different on different screen sizes. and relies on the SPF record to allow that, instead of authenticating via SMTP. It sounds like they just want it configured the same way that the other Zendesk accounts are.
Does that give you all the information you need to set it up?