Forums: The Tools We Need

Back at WordCamp SF (in October 2014) we discussed the forum tools we needed to have in the ‘eventual’ port of the forums to bbPress 2.x. We then put it to the side because that port was miles away.

It’s getting closer, so I’m posting the notes because, as JJJ said:

Once we can compare needs to the plugins list I posted on make/meta, then we can work towards a setup where all support forums run unified code.

So please, read this list and bring up anything we’re missing or you think we should ditch.

Continue reading

#bbpress, #tools, #wcsf2014

Support Team Meetup update

As part of the community summit this year on Tuesday the teams got together and discussed/collaborated in person. That was amazing and productive and several attendees told us that we’re the team that has fun. We are and I don’t deny it.

Here’s what we worked on and completed.

The handbooks have been merged together

The Troubleshooting handbook has been successfully merged into the Support Handbook. The pages at the old URLs have been updated to notify visitors to go to the Support Handbook instead. This involved learning how the original Support Handbook was setup and copying the pages into those custom post types.

The previous troubleshooting handbook has been preserved and every single page now has a note directing readers to the merged one.

Discussion on the support forums

The “Your WordPress” sub-forum has been shutdown. Those topics remain but no new topics there will be able to be created. The sub-forum is hidden and has been effectively retired. This was something that’s been discussed on and off for 2 years and the consensus was that it’s time for it to go.

The question that was asked was this: is there any benefit to “Your WordPress” for the community at large or is it simply a drain on moderator resources?

The decision was made that since the majority of posts were spam or people requesting help with their sites, energy would be better spent assisting them elsewhere. By providing them with a “showcase” that didn’t accomplish improvements to their site’s SEO ranking, which was why most people were posting in the first place, all we did was encourage spamming.

Even though some people had nothing but the best intentions, the majority of the topics were not adding value to the community.

IRC presentation on make/support

The Blue Welcome Box™ has been updated to send visitors to a brief landing page. From there users will be sent to the #wordpress channel via webchat. This is to further the fact that IRC is a viable and important component of WordPress support.

The Slack #forum channel

You may have heard that the new team communication medium is now Slack. It’s an impressive collaboration tool and it works well. Please create an account and start communicating with your fellow team members. You can also use it to send direct messages as well; like I said it’s a useful tool.

Before anyone get’s concerned: the IRC #wordpress channel for support is not going away and Slack is the location for team meetings and intra-team communication. Support remains in #wordpress as before.

I’m leaving for home today but I want leave this image for use in the #forum channel.

internet

A special shoutout to everyone who was here and everyone who offered a suggestion in our meetups, the mailing list, and our site here.

#wcsf2014

WCSF Team Planning

If you are not attending WCSF this year, you can ignore this post. If you are coming and planning to participate as part of the support team, please click through and read it all. 🙂

Continue reading

#wcsf, #wcsf2014

WCSF Tickets, Support Meetup

Anyone planning to attend WCSF this year from the support team, please read the post at https://make.wordpress.org/updates/2014/09/08/wcsf-tickets-and-stuff/ for information about WCSF ticket sales and the contributor days following the main conference. Please click the link and read that post *before* asking questions on this thread. 🙂

If you are planning to attend the support team meetup but I have not been in touch with you regarding hotels/travel dates, please ping me in IRC (jenmylo) or shoot me an email (same username @wordpress.org) so I can include you in the planning.

Thanks!

#support-team-meetup, #wcsf2014

WCSF/Team Meetup

Howdy again, folks. We’re working on making sure we have enough room blocks to make sure all the contributors who are coming in October can get a decent rate (or have a room provided by us if needed). Some of you replied to my post from last week and filled in the survey so I’d know you were planning to come, but some haven’t. I just want to make sure we count everyone. For example, @jdembowski, @podz, @clorith, and @jerrysarcastic didn’t fill in the survey. Maybe you guys don’t plan to attend due to timing conflicts or other reasons, or maybe you do but didn’t fill in the survey. Help me help you! 🙂

Hit the survey if you are an active member of this team so we can count you and see if you’d be able to stay for the whole time etc while we are creating room blocks. If you are not going to attend at all, please leave a comment on this post saying that and I won’t bug you anymore. If you would come but are concerned about the cost, hit the survey to be counted, and then go fill in the application for travel assistance. We have a budget for this, so let’s not allow money to prevent active contributors from attending.

If you didn’t read the post before, the plan is:
Sat/Sun — WCSF conference
Monday — community summit
Tues/Wed — team meetups (i.e. the support team being together in a place to talk issues, make plans, work together, etc)

#team-meetup, #wcsf2014

WCSF 2014 Update

Heads up, support team! We’re getting ready to publish details about the plans for WordCamp San Francisco this October (which includes a mini team meetup), so if you’re thinking of attending, please read the post at https://make.wordpress.org/updates/2014/06/12/wordcamp-san-francisco-travel-contributor-days/ and take the short survey linked at the end of it so I’ll know how many team members to plan for (don’t worry, this isn’t a commitment or anything, I just need to get some rough numbers for budgeting purposes). Thanks!

#team-meetup, #wcsf, #wcsf2014