Tag Archives: training

Steven Stern (sterndata) 2:21 pm on January 26, 2022
Tags: , , training   

Agenda for the January 27 Support Meeting

The weekly support meeting will be held on Thursday, January 26, 2022, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

WordPress 5.9

This week’s big topic!

The “master list” topic is https://wordpress.org/support/topic/read-this-first-wordpress-5-9/

The “known issues” post is https://wordpress.org/support/topic/read-this-first-wordpress-5-9/#post-15286500

As topics come up that might go on the known list, let’s wordsmith them in #forums and then post. And remember to cross-off those that are solved (when point releases occur).

Feedback for the Training folks: Courtney has asked if we see common topics that should/could be address by the #training team with content on LearnWP.

Similarly, we shoud work on a list to feed back to the #core team for their one-week review of the release.

WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. Europe (WCEU)

@josearcos is looking for volunteers from the Support Team for the Contributor DayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/. Support Table. If you’re going to WCEU, why not volunteer?

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, ort just to let us know you’re doing ok!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

Open floor

This part of the meeting only happens if there is time, the team aims to cover the pre-planned topics first in any given meeting.

When open floor starts, any topic posted either as a comment to this agenda post will be looked at, or as many as there is time for. If there is still time left after this, then meeting attendees may step forward with questions, comments, remarks, anything relating to the support team that they’d like to handle.

It is also important to note that not everyone is comfortable posting things publicly, there is complete understanding of this, and users are welcome to contact the team representative (@sterndata) via direct messages on Slack with whatever they wish the team to look at together.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

Christine Rondeau 1:53 am on January 17, 2013
Tags: training   

Troubleshooting WordPress Training

Following my discussion earlier this week with Jen and to clarify what was mentioned in her post, I’ve been thinking of ideas for what a “Troubleshooting WordPress Workshop” could look like.

Two years ago at WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. Toronto, Kathryn Presner led a 3 hour workshop and gave beginners a primer about WordPress walking them through the dashboard, etc… Myself and Ruth Maude were on hand to help people with questions.

Perhaps 3 hours is  too long for a troubleshooting workshop, but having a longer session would be useful for folks to ask question, play with code, etc…

A  very rough outline of what could be covered would be:

  • Installation Issues ( localhost and self hosting )
  • I can’t find/reset my password what do I do?
  • Overview of FTPFTP FTP is an acronym for File Transfer Protocol which is a way of moving computer files from one computer to another via the Internet. You can use software, known as a FTP client, to upload files to a server for a WordPress website. https://codex.wordpress.org/FTP_Clients. and phpMyAdmin – why these are great troubleshooting tools
  • Ack! White screen of death
  • Theme/PluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party errors
  • Incompatibility with themes/plugin
  • Media Images are not showing up, how can I fix this?
  • I’ve upgraded my site and now it’s borked
  • My site is slow
  • I’m making changes and nothing happens
  • I change the site url and now I can login to my admin
  • Help me change the width/colour/font???? How do I do this?

These are just off the top of my head right now. Before doing anything, I would want to go through the troubleshooting info on the codex, but having been on the forums for a while, I’ve answered a combination of these questions, once or twice. 😛

I would also like to give the participants the opportunity to submit their specific issues before they come. Hopefully once they’ve been through this, they would be more comfortable coming to the forum and offering help.

Let me know if you have any suggestions, comments.

 

#training

Jen 9:59 pm on January 16, 2013
Tags: , , training   

Training Group, Team Reps, and Growing the Team

Hi Support Team! A bunch of things today….

Welcome Training to Support

At the community summit, we went a little bit team-creating-crazy. As such, we splintered people into groups (like docs out of support) rather than splintering into projects within larger teams. For Support, this meant that electing team reps was especially hard, since the people getting votes were repping other teams.

One of these new teams, Training, started with excitement but then petered out with no activity for a couple of months. The solution to these two issues seemed pretty clear: merge Training back into Support, and have Christine Rondeau serve as the 2nd team repTeam Rep A Team Rep is a person who represents the Make WordPress team to the rest of the project, make sure issues are raised and addressed as needed, and coordinates cross-team efforts.. @ipstenu was in favor, so there we go. Welcome Christine back to the fold!

Christine will be working closely with the Community Outreach group, and we’re starting to plan our first training project already. It’l be focused on Troubleshooting WordPress, aimed at leveling up people to the point that they can do more with WP professionally, and could be more confident contributing to forums. She’ll undoubtedly be asking you all for ideas and help. Note: in line with the diversity initiatives, we’re going to do this first workshop for women, a la railsbridge. It’ll also get posted online for all and sundry.

Contributor Drive

I’ve been scouring every open sourceOpen Source Open Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL. project’s community sites to see how they approach things, and one had a great concept that I want us to steal modify, use, and redistribute. 🙂 The idea was this:

Weekend Project: Become a Contributor

We’ve done things like this at WordCamps (usually on dev day, and mostly focused on contributing to coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress.), but what I was thinking of for support was something not too intensive: 20 Questions.

20 Questions Proposal:

  • Publicize the weekend project to become an official wp forums contributor, called 20 Questions.
  • People can sign up to be part of the weekend contributor drive. Current volunteers (approved as knowing their stuff) will be the mentors.
  • Their goal is to answer 20 questions successfully (mentor says yes, good answer) during the weekend before the cutoff time.
  • Keep at least 1 support person in IRC channel for team at all times during the weekend (make schedule in advance).
  • At cutoff, tally the results! People who got at least 20 right are officially congratulated and welcomed as support contributors. We can make a graphic they can put in their sidebars or something maybe. People who didn’t make it are thanked for their efforts, and pointed to resources to help them level up. The person with the most questions answered gets a prize. The person who answered the hardest question gets a prize (so they aren’t incentivized to just do easy ones). We can do wp swag and/or WC tix for prizes.

What do you guys think? I think it would be super fun.

#contributors, #team-reps, #training