Tag Archives: Forums

Samuel Sidler 2:27 pm on August 10, 2016
Tags: , , Forums   

Hello support team In case you haven’t seen…

Hello support team!

In case you haven’t seen it yet, there’s a post over on make/meta with proposed wireframes of the support forums. Pop on over, check them out, and let us know what you think!

#bbpress-2, #design, #forums

Jon (Kenshino) 8:28 am on May 18, 2015
Tags: , Forums,   

Have you guys read about the W org…

Have you guys read about the W.org Forum plugins audit? – https://make.wordpress.org/meta/2015/05/15/wp-org-forums-plugins-audit/

Seems pretty important to us – I know @clorith has offered his help in some areas.

Let’s help the metaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. team make this happen – for omg mod notes in bbpressbbPress Free, open source software built on top of WordPress for easily creating forums on sites. https://bbpress.org. 2.0

Comment in the thread please!

#bbpress, #forums, #upgrade

Ipstenu (Mika Epstein) 5:59 pm on March 27, 2014
Tags: Forums, ,   

Discussion: A Better Do and Don’t List

The following are cribbed from another site’s Dos and Don’ts. They should not be considered the be all and end all of guidelines, but they’re a good start. I’m thinking that perhaps a simplified ‘dos and dont’s’ list may help some people who see our massive list of guidelines and panic.

This list is not perfect and I want your help

Please suggest changes and improvements. I don’t want to make it much longer, so if we can consolidate and combine, that would be good. There’s no point in even trying to get through everything, so really I’m trying to spell out the basics of etiquette on the forums.

Good Manners and Respect Dos and Don’ts

  • DON’T use “um,” be snotty to another user, or make the argument personal
  • DO know the difference between differences of opinion and personal attacks
  • DO treat others the way you want to be treated
  • DON’T present your opinions as facts
  • DON’T post the same opinion over and over in the hopes of wearing other people down or “winning” a discussion; just move on
  • DON’T be a gosh-darn dirty spammer
  • DON’T be vulgar; if you’re not sure, don’t say it

Starting New Threads Dos and Don’ts

  • DO search for existing topics before starting new threads
  • DO make a new topic if you find yourself saying “I have the same problem but …”
  • DO link back to a related topic (or closed) when approriate
  • DON’T use all-caps or excessive punctuation in thread titles
  • DON’T treat the support forums as your personal blog
  • DON’T get all metaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. and use the forums to rant about the forums

Posting Messages Dos and Don’ts

  • DON’T post in a thread until you’ve read the whole thread
  • DON’T post “Me Too!” messages; add something of substance to the conversation
  • DON’T sign your posts
  • DO use proper spelling, capitalization, punctuation, et cetera
  • DON’T post just to pimp your site or product, et cetera
  • DON’T post the same thing in multiple areas; pick a spot and go with it

Warnings, Bans and Trolls Dos and Don’ts

  • DO take any mod warnings you get seriously
  • DON’T bug the mods to remove moderation on your posts
  • DO help us out and report trolls, flame wars, and troublemakers by tagging a post with “modlook”
  • DON’T abuse the modlook tag

#forums, #guidelines, #support

Marius L. J. 11:30 am on February 10, 2014
Tags: , Forums, , recognition   

Support appreciation

After the last WordSesh, I’ve been working out this idea in my head, and I would love some feedback on it (and maybe we could work it into Thursdays IRC meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area. if applicable).

During the interview with @photomatt a question was raised about recognition for the people who help support WordPress, and it’s one I’ve seen a few times now and then in various regards to WordPress, be it translators, or whatnot. He said for community leaders to step forward and get in touch about it, I’ve been considering this for some time, and it would obviously require coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. and everyone to be in agreement.

Now, polyglots usually gets a mention in the about.php and thus a bit of recognition, but this isn’t viable for the ones doing support, be it on the forums or IRC (although it often shows a bit better on the forums as your post remains, while IRC moves ever forward so to speak).

Of course, there is a huge ecosystem behind WordPress and what makes it such a huge success from a community aspect, and I don’ think singling out a set of users would be fair to the ones that help out all they can, but don’t have the same availability as others either, thus I wish to propose the following;

A future release, in dedication of the supporting users of the community. I’m certain we can find a relevant jazz musician that’s known for his involvement with his or her community (I’m unfortunately not very versed in the world of jazz).

We would then “give something back” in regard to recognition and appreciation to all the men, women, boys and girls of WordPress who put in the time they can to help out. It may not be by name, because there’s just too many of us all over, but the idea is that everyone then would at least get that nice warm feeling of being appreciated for their time and dedication.

#core, #forums, #irc, #recognition

Jan Dembowski 12:57 pm on February 5, 2014
Tags: Forums,   

Items for discussion at the #wordpress-sfd meetup?

At the moment the items I have are

  • Re-upping the team repTeam Rep A Team Rep is a person who represents the Make WordPress team to the rest of the project, make sure issues are raised and addressed as needed, and coordinates cross-team efforts..
  • A note from the wp-forums list regarding behavior and using your judgement to blockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience. users if necessary.

If anyone has any additional forum or IRC items to bring up this would be a good place and time to chime in on them.

#forums, #irc

Jen 7:22 pm on January 7, 2014
Tags: , Forums   

Howdy support folks I was just talking to…

Howdy support folks! I was just talking to @coffee2code about .org profiles, and one of the things I’d like to see happen this year is for there to be one .org profile instead of 2 to reduce user confusion. To that end we’d need to be able to do all the current support profile stuff, and to *that* end, I think we’d need to be on up-to-date bbPressbbPress Free, open source software built on top of WordPress for easily creating forums on sites. https://bbpress.org..

We’ve talked about updating a number of times in the past since the pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party came out. The last time we had this conversation, the high-level agreement was that yes, running current software is good, but the current bbPress plugin has changed some of the workflow stuff that would be annoying for the support team to have to work around. Let’s kick this off!

@ipstenu: you ran down the things that made you say no to bbPress upgrade last time, could you repeat them so we can identify the things we’d need to discuss and/or put in a plugin to make upgrading bbPress on the support forums feasible from the team’s perspective? Let’s not talk about infrastructure stuff here, that’s the /metaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. domain. Just want to identify any features/workflow changes that would be a problem if we upgraded, so we can spec out a plugin to address those things before we do anything else.

#bbpress, #forums

Siobhan 8:42 pm on June 24, 2013
Tags: Forums, , internship, opw,   

Week One Of My WordPress Internship…

So many posts! Where to start!? The sheer amount of unanswered posts in the Support forums was a bit daunting at first. My first week as a WordPress Support intern was all about getting myself accustomed to the forums:

On my first day, I spent three and a half hours racking my brain and creating all manner of complex JavaScriptJavaScript JavaScript or JS is an object-oriented computer programming language commonly used to create interactive effects within web browsers. WordPress makes extensive use of JS for a better user experience. While PHP is executed on the server, JS executes within a user’s browser. https://www.javascript.com/. to eventually solve an error in a user’s jQuery. It turned out that it was a very simple fix (the user was calling the wrong selector) – it shouldn’t have taken me nearly as long as it did to spot this.

I fell into this trap of spending too long on one problem several times throughout the week. I’ve soon realised not to leave it so long before reaching out for help or moving on from a post.

At the end of my first week, I feel as though I am a little quicker at spotting bugs in other people’s code and better at identifying the forum posts that I’m able to answer.

Week two: I’m going to continue with forum support and will also be contributing to the Codex.  Any advice/tips would be much appreciated. 🙂

P.S: I missed the weekly IRC Support chat on Thursday (sorry!) but will make sure I’m at the next one. Look forward to speaking with some of you then.

#forums, #gnome, #internship, #opw, #support

Ipstenu (Mika Epstein) 10:06 pm on April 16, 2013
Tags: Forums   

Alpha/Beta Needs Love

Posts in Alpha/BetaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process. that need help either solving or triaging. Once we have a tracTrac Trac is the place where contributors create issues for bugs or feature requests much like GitHub.https://core.trac.wordpress.org/. ticket that’s accepted and picked up for a bug, we can mark the post as resolved (since we don’t expect to debug more in the forums).

  • post_content interception not working – pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party dev having an issue
  • How do output post-format UI fields – theme dev needing advice
  • Wrapper of “edit_form_after_title” and “edit_form_after_editor” hooks optional? – plugin dev wants to wrap the edit form to style it (I think…)
  • Duplicate Title on media manager – When you filterFilter Filters are one of the two types of Hooks https://codex.wordpress.org/Plugin_API/Hooks. They provide a way for functions to modify data of other functions. They are the counterpart to Actions. Unlike Actions, filters are meant to work in an isolated manner, and should never have side effects such as affecting global variables and output. media_view_strings, you get multiple instances of titles that are wrong.

Anything that isn’t ‘resolved’ is fair game 🙂

#forums