Howdy support folks I was just talking to…

Howdy support folks! I was just talking to @coffee2code about .org profiles, and one of the things I’d like to see happen this year is for there to be one .org profile instead of 2 to reduce user confusion. To that end we’d need to be able to do all the current support profile stuff, and to *that* end, I think we’d need to be on up-to-date bbPress.

We’ve talked about updating a number of times in the past since the plugin came out. The last time we had this conversation, the high-level agreement was that yes, running current software is good, but the current bbPress plugin has changed some of the workflow stuff that would be annoying for the support team to have to work around. Let’s kick this off!

@ipstenu: you ran down the things that made you say no to bbPress upgrade last time, could you repeat them so we can identify the things we’d need to discuss and/or put in a plugin to make upgrading bbPress on the support forums feasible from the team’s perspective? Let’s not talk about infrastructure stuff here, that’s the /meta domain. Just want to identify any features/workflow changes that would be a problem if we upgraded, so we can spec out a plugin to address those things before we do anything else.

#bbpress, #forums

Week One Of My WordPress Internship…

So many posts! Where to start!? The sheer amount of unanswered posts in the Support forums was a bit daunting at first. My first week as a WordPress Support intern was all about getting myself accustomed to the forums:

On my first day, I spent three and a half hours racking my brain and creating all manner of complex JavaScript to eventually solve an error in a user’s jQuery. It turned out that it was a very simple fix (the user was calling the wrong selector) – it shouldn’t have taken me nearly as long as it did to spot this.

I fell into this trap of spending too long on one problem several times throughout the week. I’ve soon realised not to leave it so long before reaching out for help or moving on from a post.

At the end of my first week, I feel as though I am a little quicker at spotting bugs in other people’s code and better at identifying the forum posts that I’m able to answer.

Week two: I’m going to continue with forum support and will also be contributing to the Codex.  Any advice/tips would be much appreciated. 🙂

P.S: I missed the weekly IRC Support chat on Thursday (sorry!) but will make sure I’m at the next one. Look forward to speaking with some of you then.

#forums, #gnome, #internship, #opw, #support

Alpha/Beta Needs Love

Posts in Alpha/Beta that need help either solving or triaging. Once we have a trac ticket that’s accepted and picked up for a bug, we can mark the post as resolved (since we don’t expect to debug more in the forums).

Anything that isn’t ‘resolved’ is fair game 🙂

#forums