New Support Team Representative
Common confusions and known issue are being collected the master list and updated with new information whenever possible. To avoid having to maintain two lists, I’ll just link to that instead. 🙂
Make a Release Day Checklist
We forgot something important this time, our favorite thread title for the master list actually breaks the link. We knew this last time, but we never formalized a checklist, so we forgot.
Now, we have a Release Day Checklist in our handbook.
No More Chatter in #forums During Release
All of the chatter, mostly due to excitement, made it difficult to focus on what mattered. In order to keep #forums filled with only the useful release information and open to collaboration with other teams, we will suspend (or relocate) chatter and go Full Business Mode in #forums for a period of 24 hours once #core starts their pre-release testing on the day of.
New Forums Administrator
Welcome to the team, @imazed!
Support Team Future
James is going to try to be as consistent as he can with DMing admins, moderators, and top volunteers one-on-one every few weeks. Just to touch base, see how everyone is doing, and see what he can do to help people. It will be safe space, say whatever you need to.
Next, James is going to be reaching out to the international mentors to establish contacts with someone on each international support team. We’d like to grow a more effective partnership with them, and find some way for us to share knowledge, ideas, and even workload (like those bbPress plugins we need to convert before moving to bbPress 2).
Both of those are starting December 14th.
Finally, we’re making as commitment to reaching out to awesome forum volunteers on Slack, thanking them for what they do, and inviting them to hang out in #forums.