What is not supported?

Commercial products

If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.

Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

We do not support wordpress.com blogs and requests for help should be directed to the forums at wordpress.com (of course if you know the answer they need do provide it but then advise that followups may be best at the dot com site).

We do not support people who are abusive. You will see posts from people who are exasperated and frustrated and angry. They are understandable. But someone who is just abusive will get no help. Please tag such posts with the ‘modlook’ tag. Try not to reply asking them to calm down – that could inflame the situation. Just tag the post and move on.