Welcome to the official blog for the WordPress Support team.
Need help with a WordPress issue? You can find help with your WordPress problem by posting in the support forums or asking on the #wordpress IRC channel.
Want to get involved?
Answering a question in the support forums or on IRC is one of the easiest ways to get started. Everyone knows the answer to something!
We have a detailed handbook to help contributors learn how to work with the forums and IRC.
As well as discussing support issues here on the blog, we use Slack for group communication.
Our weekly meeting is held every Thursday 16:00 UTC and the next will be at Thursday, 16:00 UTC(your time zone) in #forums on Slack.
We need to keep the forums friendly, so, occasionally, topic content will be moderated. This might mean anything from the light editing of some posts to complete removal of topics and deactivation of accounts. It should really go without saying, but the following are likely candidates for moderation.
Forum members should not post their email addresses, ask others to post their email or solicit contacting people off of the forums.
Plugin and theme authors may post their contact URL or even their email address in their own support sub-forum, but that should be a last resort thing.
Forum members, including plugin and theme authors, should never ask for admin or FTP access to a server, MySQL, or WordPress installation.
Harassment. This should be simple, but please don’t harass or abuse people. Don’t send them emails calling them names. Don’t twitter stalk them.
Spam and affiliate links, duplicate posts, offensive posts, posts without content, flames, and references to adult content that have not been highlighted as NSFW.
Posting in all caps. This is considered shouting and is rude.
Asking for help regarding premium themes/plugins. We do NOT support premium themes since you paid for their support when you bought it and it is not our place to keep vendors in business. If someone wants to help, that is fine.
Please note that this list is not exhaustive. Every post is judged on its own merits, and posts are not removed on request unless there is a privacy issue.
The forums exist as a resource for all and removing information harms that. If you have asked for and been given help and you then request that your thread be removed this will not happen.