Welcome to the official blog for the WordPress Support team.
Need help with a WordPress issue? You can find help with your WordPress problem by posting in the support forums or asking on the #wordpress IRC channel.
Want to get involved?
Answering a question in the support forums or on IRC is one of the easiest ways to get started. Everyone knows the answer to something!
We have a detailed handbook to help contributors learn how to work with the forums and IRC.
Weekly Meetings
As well as discussing support issues here on the blog, we use Slack for group communication.
Our weekly meeting is held fortnightly on Thursday at 20:00 UTC, with agendas published below. The next will be at Thursday, 20:00 UTC(your time zone) in #forums on SlackSlackSlack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/..
This template is used for posting the “Troubleshooting WordPress version Master List”. The best way to post using it would be to edit this page and copy the content, so your formatting is right.
The way the post works is the first post is the MAIN post, and everything else are replies. Then, for sanity, the post is closed and stickied to the front page of the How To and Troubleshooting forum. Moderators can edit the post, and are encouraged to do so as they find more issues, or things need clarification.
Your INITIAL post title should be “Read This First WordPress 4.5 Master List”
This is to ensure a non crummy URLURLA specific web address of a website or web page on the Internet, such as a website’s URL www.wordpress.org 🙂 You can edit it later.
It’s that time again, kids! NAME is here. But OMGWTFBBQ!? WordPress X.X broke everything?
Don’t Panic!
This thread contains the known issues with plugins and themes found in the latest version of WordPress. Please read this WHOLE topic and come back and check again later, as it will be updated.
Remember to be calm, be patient and be respectful. Volunteers are out here to TRY and help you, but we need your help too. ALL forum rules still apply. You are just as important as everyone else.
If your post doesn’t show up right away, please be patient. With the higher than normal post volume, more people get erroneously flagged as spam. We’re working hard to keep the queue clear, but making multiple posts slows us down, as we have to go back and check if you already posted. Post one. If it shows up as ‘Anonymous’, we’ll fix it for you. Just wait.
Do use proper capitalization (in titles or body). Punctuate your sentence properly and humanely, it helps us read.
Do use descriptive subject lines (“All permalinks broken since upgrade” instead of “Augh! Help ASAP! This version is terrible!”)
Do be patient. We know it sucks to be down, but we delete bumps on sight.
Do make your own topic unless you are using the same version of WordPress on the same physical server hosted by the same hosts with the same plugins, theme and configurations as the original poster (I know it’s weird, but it will be easier for us to help YOU that way)
Do mark your topic as resolved when it’s fixed so we know not to come looking there anymore.
Do remember you’re not alone.
If you’re upgrading from an older version of WordPress, you may find issues with older themes and plugins, and they may not have been corrected.
Also keep in mind that not liking the direction of WordPress’s Admin Design does not a bug make. If you don’t like a feature, please don’t make a series of posts complaining about it. Look and see if someone already did, and post there, or consider joining the process earlier on (like in BetaBetaA pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process. or even test via SVNSVNApache Subversion (often abbreviated SVN, after its command name svn) is a software versioning and revision control system. Software developers use Subversion to maintain current and historical versions of files such as source code, web pages, and documentation. Its goal is to be a mostly compatible successor to the widely used Concurrent Versions System (CVS). WordPress core and the wordpress.org released code are all centrally managed through SVN. https://subversion.apache.org/.). What you’re seeing today is the result of months of work and testing, and unless something is outright broken, it’s highly unlikely to be changed.
Go to your own install’s about page – http://example.com/wp-admin/about.php – to see what’s new.
And then make sure you’ve tried…
flushing any caching plugins you might be running, as well as server and/or browser caches (including but not limited to nginxNGINXNGINX is open source software for web serving, reverse proxying, caching, load balancing, media streaming, and more. It started out as a web server designed for maximum performance and stability. In addition to its HTTP server capabilities, NGINX can also function as a proxy server for email (IMAP, POP3, and SMTP) and a reverse proxy and load balancer for HTTP, TCP, and UDP servers. https://www.nginx.com/., Varnish, or Cloudflare)
deactivating all plugins (yes, all) to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic pluginPluginA plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party(s). If you can’t get into your admin dashboard, try resetting the plugins folder by FTPFTPFTP is an acronym for File Transfer Protocol which is a way of moving computer files from one computer to another via the Internet. You can use software, known as a FTP client, to upload files to a server for a WordPress website. https://codex.wordpress.org/FTP_Clients. or PhpMyAdmin (read “How to deactivate all plugins when you can’t log in to wp-admin” if you need help). Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to `mu-plugins-old`
switching to the Twenty Twelve theme to rule out any theme-specific problems. If you can’t log in to change themes, you can remove the theme folders via FTP so the only one is `twentytwelve`. That will force your site to use it.
manually upgrading. When all else fails, download a fresh copy of the latest.zip file (top right on this page) to your computer, and use that to copy up. You may need to delete the wp-admin and wp-includes folders on your server. Read the Manual Update directions first.
This section is a list of what has changed in CoreCoreCore is the set of software required to run WordPress. The Core Development Team builds WordPress., and is generally a copy from the about page in bullet list format. Because people never follow links.
Anything we already know is broken goes here. This means a plugin or theme we KNOW is DOA should get listed here. For example, in 3.6 the jQuery update broke a whole mess of things, because plugins were doing math wrong. Instead of just listing the plugins, we explained what was broken, why, how to fix it, and who we knew was wrong.
Sometimes this is split into “Changes that may impact you” and “Known Issues” but they can usually be combined into one post.