This documentation has been moved to the Forum Welcome page.
Not everything can be answered with a predefined reply. It’s easy to leave a bad reply, and it’s often difficult to find the right language to explain a technical problem in non-technical terms, which applies both to those asking questions on the forum and those offering solutions. Take a moment to understand the real issues, […]
Users coming to the Support Forums for help may be in wildly varying emotional states – from mildly frustrated, to desperate, to quite angry. At all times, keep in mind that you’re there to provide help. This attitude will predispose you to deal with Forum users in a professional and courteous manner, regardless. If a user […]
Everyone who contributes to the WordPress Support Forums is a volunteer. Some people are encouraged to do so by their companies, and their time is donated to help. Other people jump in to answer questions in their off hours or downtime. Some people post on the trains while commuting, others do it in their lunch […]
Last Updated: January 11th, 2021 Having a complete reply ready to copy can be very useful. You need to take care though that your reply is the correct reply, that you have read and understood the question and amended the reply as needed for their circumstances. Scanning a post, thinking that a pre-reply will work […]
Welcome to the WordPress Support Handbook. The WordPress Support Handbook is the number one destination for tips, tricks, and advice regardinggiving the best WordPress support possible. This handbook is a guide put together by the community and represents over ten years of WordPress support experience. Please feel free to start with the selections to the […]
Please note the following list includes common replies for forum moderators. Perhaps you were looking for common general support replies instead? The following are the simple copy/paste replies to the most common requests. Profanity What defines profanity is up to you. Just be reasonable. Large code excerpts Large is less of an issue now than […]
