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  • Ipstenu (Mika Epstein) 2:58 pm on July 12, 2016 Permalink |  

    FYI. There’s some talk going on about Forum Design in Meta:

    https://make.wordpress.org/meta/2016/07/11/forum-design-research/

    Drop some comments on that post if you have ideas πŸ™‚

     
  • Ipstenu (Mika Epstein) 4:46 pm on April 7, 2016 Permalink  

    4.5 OMG WTF Post 

    This post is being written in progress as things are being added to 4.5 in the hopes it saves us time later. If you see anything that needs correcting, leave a comment and we’ll update the post content. If you have access to edit the post, leave a comment with what you changed.

    This post will be the ‘non default’ part of the OMGWTFBBQ!?!?! post we do every major release.

    THIS IS NOT THE PLACE TO ASK FOR HELP!. We’re trying to write the post, so please don’t post questions about 4.5 here πŸ™‚ We will delete them. Go to the support forums for that please.

    The About Page Trac Ticket lists a few things but what we’re looking for are the following:

    • Core Changes
    • Not a Bug
    • Known Issues

    The rest of the content is under the cut:

    (More …)

     
  • Ipstenu (Mika Epstein) 3:58 am on January 24, 2016 Permalink  

    FYI, plugins are broken again.

    Same issues that were happening two weeks ago…

    tl;dr – we’re not approving ANY new plugins until it’s fixed and if someone has commit problems, please send them to that post and let them know we know, we’re working on it, but it’s drama and we hate it too.

     
  • Ipstenu (Mika Epstein) 5:42 pm on July 30, 2015 Permalink
    Tags:   

    Support Team Meetup Summary for July 23rd 

    Items discussed at today’s Support Team meetup:

    WordPress 4.3 RC1

    People are testing, that’s good. More people should be testing.

    Also, don’t panic, Site Icon controls are now available in the Customizer only.

    If you find a non-alpha/beta post in the Alpha/Beta forums, please feel free to remove it by any means necessary. Let’s keep that place clean.

    OMGWTFBBQ draft post

    Items to add:

    • Cache notice (flush ’em all)
    • Shortcodes may be broken (though they were broken in 4.2.3 so…)
    • Site Icon controls are now available in the Customizer

    Codex Documentation

    Codex for 4.3 needs love – Don’t worry about the function lists, those will be added after the doc-ref is auto-updated.

    Sockpuppets

    If you find a sock puppet thread/review, delete it and block the *not-developer* user. Then email plugins@wordpress.org with all of the details. If @ipstenu is online and active, you can ping her, but the email is more reliable. Especially on weekends and off-peak hours.

    View today’s meetup transcript in the Slack archives. (A Slack account is required)

     
  • Ipstenu (Mika Epstein) 8:34 pm on July 29, 2015 Permalink
    Tags: agenda,   

    Agenda for July 30th Support Meetup 

    Items for discussion at tomorrow’s meetup:

    We can cull from https://make.wordpress.org/core/tag/dev-notes+4-3/ to pick out the biggest issues.

    Writing the Version 4.3 post is … painful. I tried it for 4.2 and I’ll see if I can give it a shot again but more hands welcome. Use https://codex.wordpress.org/Version_4.2 as an example.

     
  • Ipstenu (Mika Epstein) 4:48 pm on May 21, 2015 Permalink
    Tags: , Tools,   

    Forums: The Tools We Need 

    Back at WordCamp SF (in October 2014) we discussed the forum tools we needed to have in the ‘eventual’ port of the forums to bbPress 2.x. We then put it to the side because that port was miles away.

    It’s getting closer, so I’m posting the notes because, as JJJ said:

    > Once we can compare needs to the plugins list I posted on make/meta, then we can work towards a setup where all support forums run unified code.

    So please, read this list and bring up anything we’re missing or you think we should ditch.

    (More …)

     
    • Stephen Edgar 10:18 am on May 26, 2015 Permalink | Log in to Reply

      Some of the following are duplicates of what’s already outlined above, others is more information I collated from the wp-forums mailing list before the switch to Slack.

      ### bbPress Moderation

      • [ ] Tools for WordPress dot org forum moderators https://github.com/keesiemeijer/WordPress-moderator-tools
      • [ ] Recent activity e.g http://www.stoerke.be/recentforumactivity/?profile=netweb&pages=2
      • [ ] Add support for drop down form to add WordPress version to topic (see 1.x theme `version_dropdown()`)
      • [ ] Add bozo bbPress #459
      • [ ] Add `resolved/not resolved/not a support question` support bbPress #1720
      • [ ] Add support for ‘moderator’ only posted forum see https://wordpress.org/support/forum/wp-advanced
      • [ ] Add support for drop down form to add WordPress version to topic
      • [ ] Add ‘Mod Watch’ see https://codex.wordpress.org/Forum_Welcome#Being_.27Mod_Watched.27_or_Banned
      • [ ] Fix/Redo/Update text_domain strings
      • [ ] `Hacks` forum is a sub forum of `Plugins and Hacks`
      • [x] Added `bbp_forum_subscription_link` with RSS link to ‘content-single-forum.php’ template
      • [ ] Adding tags eg. ‘modlook’ etc, can anyone add a new tag?
      • [ ] Blocking users i.e. `?spammer=true`
      • [ ] Give users the ability the convert a review to a support topic see https://twitter.com/chip_bennett/status/435477320628207616
      • [ ] Add support for custom titles for Plugin/Theme authors ala ‘Official Rep’
      • [ ] Add a ‘firehose’ view, all topics and all replies sort by date/time created
      • [ ] Do not ‘bump’ – Can we add a check for the content that if it is eg less than 3 words and contains bump? and/of in form-reply check if the current user was the last user reply and put up a notice outlining the bump rules.
      • [ ] Having the option to add an “mod eyes only” note to the account is something that’s been on the wish list since… forever.
      • [ ] Template notice after subscribing to a topic or forum eg. ‘You are now subscribed to this topic – unsubscribe or view your subscriptions’
      • [x] Allow topics to be stuck to individual forums
      • [ ] Add `resolved/not resolved/not a support question` support [bbPress #1720](https://bbpress.trac.wordpress.org/ticket/1720)

      ### bbPress B-Tag

      • [ ] Add revisions to user profile edits
      • [ ] Allow moderators to edit users profiles
      • [ ] Add b-tag bbPress [bbPress #459](https://bbpress.trac.wordpress.org/ticket/459)
      • [ ] Add ability to automatically delete b-tagged users posts (topics and replies)
      • [ ] Blacklist support aka b-tag’ing accounts e.g an auto-delete-post blacklist for really lame keywords
      • [ ] Ipstenu’s ‘button of power’ <- Hitting that button on a user will mark the user as a b-tag on forums, ideas, plugins, themes i.e. Any of the sites in the multisite network

      ### bbPress Views

      • [ ] Add bbPress View `support-forum-no`
      • [x] Add bbPress View `modlook`
      • [ ] Add bbPress Views `plugin-reviews`, `plugin`, `theme-reviews` and `theme`
      • [ ] Per forum views, eg. ‘no replies’ or ‘Not Resolved’ for each forum
      • [ ] Create a view of ‘no replies’ and ‘open’ (i.e. not closed)

      ### Decisions

      • [ ] Who should be able to subscribe to entire forums? Everyone or Moderators only? (excluding plugin/theme authors)
      • [x] Deprecated `untagged` view https://wordpress.org/support/view/untagged
      • [ ] Single Forum and Single Topic Templates Notices (at the top of the page)
      • [ ] Should bbPress’ own search and search form be used and if so where?
  • Ipstenu (Mika Epstein) 10:32 pm on January 26, 2015 Permalink  

    A reminder for those who haven’t seen it.

    Please take a few minutes to fill in the Community Hub Poll as the poll closes Thursday at 00:00UTC.

    For more information on the Community Hub, please check out this post.

     
  • Ipstenu (Mika Epstein) 7:39 pm on January 15, 2015 Permalink
    Tags:   

    How to Properly Use Tags 

    This came up in this week’s slack chat. Using tags can be a fine art, and we may end up doing a tag-scrub some day soon, to get more people into helping triage posts in the forums.

    Tags usually aren’t used properly, and it’s OKAY that the masses don’t. This is actually a great job for someone who wants to get involved in support. By reading a post and determining it needs specific attention, you can improve the chances of someone getting help promptly.

    When you see a post, look at what the poster is asking and try to use a tag that makes logical sense for the issue. To help you get started, we have some standard tags that we use and encourage their appropriate use.

    Team Tags

    The following tags are used by the various make/teams on WordPress.org to track posts that need their attention.

    • Accessibility – a11y
    • Questions about the theme review process – thememod
    • Questions about the plugin review process – pluginmod
    • Moderator please come fix this – modlook
    • Not Safe For Work – nsfw
    • WordPress.com theme not in the .org repo – wpcom-theme

    Proper Use of Modlook

    Don’t use it if you are a moderator. This should go without saying.

    Be very careful with ‘modlook’ – Abuse of that tag will get your posting rights revoked. It should be used to flag moderator attention for things like duplicate posts, spam, abuse, harassment, etc. It is not to be used for getting help faster. That just gets you negative attention.

    When you use ‘modlook’ try to use it in conjunction with another tag. For example, if the issue is a spammer, use ‘modlook’ and ‘spam’ tags. If the issue is the post has personal information (like passwords) use ‘modlook’ and ‘private info’ – Basically try to make sure if a moderator is reading the post, they’ll see why the post needs attention. This is especially important when we’re talking about duplicate posts πŸ™‚ If you’re tagging spam and think it may not be obvious who is the spammer (things like ‘buy viagra!’ are pretty obvious), put the username of the spammer as another tag. Just in case. The mods will delete the tags once it’s handled.

    It’s also a great idea to actually reply to the legit posts. Telling someone “I’m alerting the moderators to this post. Never post your passwords in public!” is totally awesome!

    Keep in mind, we do not remove URLs from posts unless there’s a good reason. And by good reason we mean abuse, harassment, or legal reasons. Asking a URL be removed, or a post deleted, because someone is upset that Google picked up their URL in it’s search is not a good reason. If you don’t want something to be searched by google, don’t post it in a public forum.

    Plugin/Theme Tags

    This one is simple. Tag a post to match the slug of the plugin or theme that’s having the problem.

    For example. If someone is having a problem with Akismet, tag the post akismet. If it’s Hello Dolly, tag it hello-dolly.

    Pay careful attention to that plugin slug! Complicated plugins like https://wordpress.org/plugins/joes-awesome-twitter-widget may have the name “Joe’s Totally Wicked Cool Twitter Widget Plugin!” on the plugin page, but that slug of joes-awesome-twitter-widget is what you want to use for the tag.

    If the theme is one downloaded from WordPress.com, use the tag wpcom-theme

    Company Tags

    If someone specifically mentions a hosting company, make sure that company is tagged. Many hosts keep people on payroll in order to monitor posts tagged for them. The same goes for things like theme and plugin shops. It’s helpful to them to have, for example, GoDaddy or StudioPress tagged.

    When in doubt …

    Don’t tag πŸ™‚ Come on over to the #forums room in Slack and ask us for help. Someone’s almost always around.

     
  • Ipstenu (Mika Epstein) 5:41 pm on November 13, 2014 Permalink  

    T-Shirt Ideas 

    The docs team has a t-shirt. Why don’t we? Because we’re incredibly lazy.

    I want to preface this with a reminder: This does not mean we will actually get the shirts. This is an idea, and eventually we’ll need to ask people like @andreamiddleton or @camikaos if we can do this at all.

    Proposed Text

    “You look like a WordPresser that supports 23% of the Internet. – #tyrell14”

    There’s a story there, but if you were at #wcsf you probably heard it. Suffice to say, Tyrell became our meme in a surprisingly safe for work way.

    Proposed Graphic

    Much to @macmanx‘s disappointment, we can’t use an animated GIF. The rest of us sigh in relief.

    I also can’t draw. Or design like that.

    Suggestions Welcome!

    I know the text is a little WCSF centric, but this shirt will be for the folks who were, y’know, at WCSF this year (if possible).

     
    • Matthew 11:09 pm on November 14, 2014 Permalink | Log in to Reply

      Would someone just bulk order them and then sell them?

    • Kathryn 3:49 pm on November 14, 2014 Permalink | Log in to Reply

      Love the idea of a T-shirt! I’m not sure about mentioning a specific percentage since it’s a moving target and quickly goes out of date, so just something to consider.

      • Jan Dembowski 5:40 pm on November 14, 2014 Permalink | Log in to Reply

        I actually like the idea of dating it, especially the #tyrell14 reference (which will almost certainly not make the t-shirt).

    • Jon (Kenshino) 3:17 am on November 14, 2014 Permalink | Log in to Reply

      Hey,

      I actually run a design firm and told @ipstenu that we’ll work on a design – that being said, I hope more people will throw up designs so we can have something to choose from!

      We had some discussions of using Wapuu – and I feel that we could go about this in a few ways –

      Literal support – Wapuu could be infront of a monitor (having a huge sweat drop down the head) – a situation we have all had

      Figurative support – Wapuu could be holding up the WordPress Logo (designed as a Globe)

      All these should be on the back, and the front should be something simple.

      Cheers!

    • Jan Dembowski 11:19 pm on November 13, 2014 Permalink | Log in to Reply

      Pinging @jcastaneda @kenshino for input. πŸ˜‰

      Ideally each team would do this but I like the idea of doing one for each team that people could buy.

      • Jose Castaneda 3:58 am on November 14, 2014 Permalink | Log in to Reply

        I think that would be awesome for each team to have their own. Have a jigsaw puzzle piece on each one ( or Lego ) and their own tag line of some sort. Polyglots would get a different letter from each language, core could be in ‘code’ elements, themes a paintbrush stylized look, plugins possible cogs.

        These are just random ideas keep in mind. πŸ™‚

    • Jen 10:44 pm on November 13, 2014 Permalink | Log in to Reply

      If we do shirts for one team we should do them for all the teams to be fair. Would like te make sure the design adheres to our best practices for women (that’s a lot of text to have on your chest at legible size without forcing the below-the-breast reading, so make sure it doesn’t fall down that far, etc). It I’ll check with Matt to see if we can buy shirts for each team in general; if not we could do one for each team that peolpe could buy if we need to.

  • Ipstenu (Mika Epstein) 4:57 pm on August 28, 2014 Permalink  

    Draft OMGWTFBBQ for 4.0 

    This post is the official DRAFT post.

    I’ve slapped up a template for us to use going forward, but here are the sections, after the break.

    Leave comments for corrections or (if you’re an editor) just edit this post. It’s okay, my feelers won’t be bent out of shape πŸ™‚

    (More …)

     
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