Agenda for May 11th Support Meeting

Support and AI-provided replies or resources

AI is all the rage these days, it’s the latest hip thing to mix into anything and everything, and one of the areas where it’s likely to be a noteworthy gamechanger is support (remember those support robots we’ve had for a few years?).

Of course, it is only natural for this to also affect the WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ side of support as well, which is why the topic should be discussed, to ensure that the support team has a unified view on how these tools are used in a support-context on our platforms.

There are both positives, and negatives to using AI to help with formulating replies, let’s discuss things from both sides of it, what are your opinions? What is acceptable use, what is not, where should the line be drawn?

We’d like to hear opinions not only from those who moderate, but also those who use the forums, either by seeking help, providing help, or anything in between; this is a great opportunity to help shape the direction of some potential new guidelines.