September 29th Support Team Meeting Summary

Feature Requests

There are a variety of feature requests that will expand the forum, but the team is united in addressing the bugs that need to be fixed first.

Discussion of PluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the Plugin Directory or can be cost-based plugin from a third-party Vulnerabilities in the Forums

Previously, all plugin vulnerability discussions were quickly removed from the forum, the account was flagged to prevent further disclosure, and the Plugins Team was notified.

Going forward, if the developer and Plugins Team have been properly notified, and the vulnerability has been publicly known for a time, discussion of that vulnerability is allowed, including any “me too” replies under the thread.

Please keep in mind that abuse of the forums for disclosing zero-day vulnerabilities remains a bannable offense.

Premium Product Support

Previously, premium product support was not allowed on the forums, and customers requesting help for premium products were directed to the product’s premium support venue, and the thread was closed.

Going forward, we’ll continue to enforce the same rule, but the threads will not be closed, in case someone with product knowledge wants to help there.

Pre-Defined Replies

A reminder that we have pre-defined replies for volunteers and for moderators. Please do make use of them, but so we don’t look like bots, please also personalize them a bit with each reply to make them your own. The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. oEmbed on Forums

We are happy to report that, thanks to Dion, it is now safe to insert links (like support docs) on the forums without them generating large embeds. 🙂

Read the meeting transcript in the Slack archives. (A Slack account is required)