Support ticket triages

With the metaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. team trying out focus periods for various components this year, it is nearing time for the Support Forums to get their time in the spotlight.

This means we will be putting aside some time to triage tickets, and prioritize them in accordance with what we wish to see completed in that sprint period, or getting rid of tickets that no longer need addressing.

Triage Times

The times are split up over three days, with two different focuses. The first set of two sessions (each session is set to last an hour) will focus on general tickets. The last session will have a focus on rosetta forums, and input from our other localized forum teams.

It is of course also fine to provide input on this post, if the times below do not match your agendas.

The times for our triage sessions are as follow:

General tickets / issues / enhancements
Tuesday, February 9th, 2021, 18:00 UTC
Friday, February 12th, 2021, 18:00 UTC

Rosetta tickets / issues / enhancements
Tuesday, February 16th, 2021, 20:00 UTC