Title: Support ticket triage session
Author: Vlad
Published: February 19, 2021
Last modified: June 2, 2023

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 [  ](https://profiles.wordpress.org/vladytimy/) [Vlad](https://profiles.wordpress.org/vladytimy/)
4:16 pm _on_ February 19, 2021     
Tags: [bug-scrub ( 11 )](https://make.wordpress.org/support/tag/bug-scrub/)

# Support ticket triage session

We all love Support Forums – It’s where we learn and help at the same time. In order
to make this a better place, we constantly come up with new enhancements, requested
via tickets. Some of these need a push forward.

We will be putting aside some time to triage tickets, trying to gather some helpful
input about what we think about them and how we can help moving them forward.

Our next ticket triage session will be held on [Tuesday, February 23th, 2021, 17:00 UTC](https://www.timeanddate.com/worldclock/fixedtime.html?iso=20210223T1700)
in [#forums](https://wordpress.slack.com/messages/forums/) on SlackSlack Slack is
a Collaborative Group Chat Platform [https://slack.com/](https://slack.com/). The
WordPress community has its own Slack Channel at [https://make.wordpress.org/chat/](https://make.wordpress.org/chat/).(
[a Slack account is required](https://make.wordpress.org/chat/))

We will be looking at general support tickets, issues or enhancements, especially
those not discussed in our previous triage sessions. If you think a ticket needs
our attention, please feel free to let us know via the comment section below, or
during the session.

Chosen hour is not friendly with your time zone, unable to make the session or maybe
meetings just aren’t your thing? (If the later, you should still come and meet us–
you’ll change your mind about boring meetings 🙂 ) We would still love to know your
opinion on the issues mentioned in the tickets. Please feel free to let us know 
via a comment on the respective tickets.

Also, do you think this sessions should become a regular thing? Maybe a monthly 
session to make Support Forums even a better place than it is now? Let us know your
thoughts on this!

[View the Support Forums ticket component](https://meta.trac.wordpress.org/query?status=!closed&component=Support+Forums&order=priority)

[#bug-scrub](https://make.wordpress.org/support/tag/bug-scrub/)

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 1.  ![](https://secure.gravatar.com/avatar/5808016e4a255ef7c12df289593456dc9d9d0e15c5d1250b595a1552d1de4b0b?
     s=32&d=mm&r=g)
 2.   [randolphgamo](https://profiles.wordpress.org/randolphgamo/)  12:58 am _on_ February
     20, 2021
 3.  Nice initiative. Will do my best to be part of the meeting
      is it possible to 
     change the time? 01:00 pm GMT works best for me
 4.   * ![](https://secure.gravatar.com/avatar/10f918621a83d6c09f98d0e46a64d78a5f638f7d9edbf6e672212894f22fed3a?
        s=32&d=mm&r=g)
      *  [Vlad T.](https://profiles.wordpress.org/vladytimy/)  5:18 pm _on_ February
        20, 2021
      * Thank you for your input, really appreciated. Since this meeting’s time has
        been announced, it’s not possible to change it, but I’ll consider your proposed
        time for a possible future session of this kind. 🙂
         - ![](https://secure.gravatar.com/avatar/5808016e4a255ef7c12df289593456dc9d9d0e15c5d1250b595a1552d1de4b0b?
           s=32&d=mm&r=g)
         -  [randolphgamo](https://profiles.wordpress.org/randolphgamo/)  6:05 pm _on_
           February 20, 2021
         - Ok. Great
 5.  ![](https://secure.gravatar.com/avatar/10f918621a83d6c09f98d0e46a64d78a5f638f7d9edbf6e672212894f22fed3a?
     s=32&d=mm&r=g)
 6.   [Vlad T.](https://profiles.wordpress.org/vladytimy/)  6:22 pm _on_ February 22,
     2021
 7.  Here’s a list of tickets we’ll be looking at (if you want to peek beforehand)
 8.  [https://meta.trac.wordpress.org/query?id=3999%2C5536%2C5539%2C5587%2C5629%2C3674%2C5552%2C5567%2C815](https://meta.trac.wordpress.org/query?id=3999%2C5536%2C5539%2C5587%2C5629%2C3674%2C5552%2C5567%2C815)
 9.  _+ any ticket you bring up during the 2nd part of the meeting_
 10. See you there!

Comments are closed.

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