Support team – November 5th – Summary

Headlines / Community updates

After some hearty discussions surrounding handling of support requests for commercial products on the The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. forums, a set of guidelines for how moderators should respond to such topics was worked out.

This work spurred the now published Moderator Enforcement Guidelines, the goal of which is to ensure a unified response to scenarios that happen regularly, and make it easier to reference others to as well so they can see what the process is.

Open floor

We had a good discussion on how to get the forums more forum-like, there’s already a meta ticket for this (, but it doesn’t quite hit all the right notes.
A post will follow with a proposal for how this could be approached, that would solidify their place as a forum, and also make discovery a bit easier.