Welcome to the official blog for the WordPress Support team.
Need help with a WordPress issue? You can find help with your WordPress problem by posting in the support forums or asking on the #wordpress IRC channel.
Want to get involved?
Answering a question in the support forums or on IRC is one of the easiest ways to get started. Everyone knows the answer to something!
We have a detailed handbook to help contributors learn how to work with the forums and IRC.
Weekly Meetings
As well as discussing support issues here on the blog, we use Slack for group communication.
Our weekly meeting is held fortnightly on Thursday at 20:00 UTC, with agendas published below. The next will be at Thursday, 20:00 UTC(your time zone) in #forums on SlackSlackSlack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/..
A note-taker for the meeting is requested, taking notes is a great way to get more involved with contributing to a team, and getting to know how they operate, so don’t be shy, no prior experiences needed, and volunteering happens at the start of the meeting!
Reminder of our talking point
There’s recently been talk of how to distinguish between what kind of support is allowed on the WordPress.orgWordPress.orgThe community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ forums, and what is not, depending on if the user holds a paid product from the vendor or not.
WordPress 5.5.1 is likely to have come out by the time this meeting, so let’s check how that’s coming along.
Checking in with international liaisons
This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.
There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!
Open floor
This part of the meeting only happens if there is time, the team aims to cover the pre-planned topics first in any given meeting.
When open floor starts, any topic posted either as a comment to this agenda post will be looked at, or as many as there is time for. If there is still time left after this, then meeting attendees may step forward with questions, comments, remarks, anything relating to the support team that they’d like to handle.
It is also important to note that not everyone is comfortable posting things publicly, there is complete understanding of this, and users are welcome to contact the team representative (@clorith) via direct messages on Slack with whatever they wish the team to look at together.
For any other items to discuss, please add them to the comments below, or bring them up in the meeting.
