Welcome to the official blog for the WordPress Support team.
Need help with a WordPress issue? You can find help with your WordPress problem by posting in the support forums or asking on the #wordpress IRC channel.
Want to get involved?
Answering a question in the support forums or on IRC is one of the easiest ways to get started. Everyone knows the answer to something!
We have a detailed handbook to help contributors learn how to work with the forums and IRC.
Weekly Meetings
As well as discussing support issues here on the blog, we use Slack for group communication.
Many countries are starting to experience the Daylight Savings Time (DST) changes these days, and although a lot of teams change their meeting time when this happens, the support team hasn’t done so for many years, and will keep it’s 17:00 UTC time slot.
Adjusting the meeting format a little
Although a pre-existing weekly time slot, we had no published agenda this week, and just winged it. This turned out to be a popular format, as it allowed for more users to get a word in that would normally feel compelled to sit idle by when an agenda existed.
In light of this, we’ll be looking to do an informal agenda-less meeting regularly, likely once a month, to help spur further such good conversations.
Upcoming changes to WordPress 5.4
The newly introduced full screen editing by default that’s slated for WordPress 5.4 was discussed at length, and although it’s inclusion in the release is still up for debate, we will plan for a scenario where it is included.
The primary concern is users feeling lost, how do we help them find their way back to their usual flow, and the desire for a simple solution to users.
It was mentioned, but has since been discovered to be incorrect, that a keyboard shortcut would let you toggle the mode, this is not the case as of this writing.
Pre-defined replies
The support team has a list of pre-defined replies for regularly occurring scenarios (available at https://make.wordpress.org/support/handbook/contributing-to-the-wordpress-forums/stock-answers/) which got updated this past week to allow for easy copy-pasting, and also got expanded with a new entry.
Old topic notifications
Discussions about how to handle older topics which may or may not be relevant followed suit, and one of the better ideas that came forth from this discussion was to add a notice, much like plugins does for older plugins, that information in this topic is more than X times old, and may not be accurate any more.
Checking in with international liaisons
Members of our broader community from Sweden, Russia, Bangladesh, and India took part in the lively discussions this week, and a thank you for that, as broader views are unimaginably valuable!