Welcome to the official blog for the WordPress Support team.
Need help with a WordPress issue? You can find help with your WordPress problem by posting in the support forums or asking on the #wordpress IRC channel.
Want to get involved?
Answering a question in the support forums or on IRC is one of the easiest ways to get started. Everyone knows the answer to something!
We have a detailed handbook to help contributors learn how to work with the forums and IRC.
Weekly Meetings
As well as discussing support issues here on the blog, we use Slack for group communication.
There’s been a few questions, and comments, about access to WordPress.orgWordPress.orgThe community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ access being limited from the Chinese region of late, so we figured we’d give some information when possible.
There’s an ongoing issue with a lot of malicious traffic originating from the Chinese region. This is making the WordPress.org security systems limit connectivity from affected areas, and unfortunately also negatively affecting legitimate users.
We’re actively monitoring the situation, and are looking into ways to remedy this for real users, but due to how internet traffic is routed it’s not something that is likely solved quickly.
The Master List is a forum thread created by the support team for every major releaseMajor ReleaseA set of releases or versions having the same major version number may be collectively referred to as “X.Y” -- for example version 5.2.x to refer to versions 5.2, 5.2.1, and all other versions in the 5.2. (five dot two dot) branch of that software. Major Releases often are the introduction of new major features and functionality. of WordPress where we pre-emptively gather information on what users may face and be confused by, mistake for bugs or need ot be aware of. It’s a living document, and as the release lives on the thread is populated with information of broken plugins or themes that impact a larger amount of users, bugs that are discovered etc. This allows us to have one location to reference for information, and to link users towards for troubleshooting steps.
@bethannon1 will be leading the Support Desk (aka Happiness Bar) at WordCampWordCampWordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. US, and is looking for potential volunteers to help staff it. If this sounds like you, feel free to reach out to her!
Checking in with international liaisons
Members from our international parts of the community in Italy, Sweden, India, Brazil, Portugal and Russia were part of this weeks meeting.
We also looked into if the Master List could be made more easily available for translations for our international crew. @tobifjellner has some good insights on utilizing HelpHub/SupportHub once it’s ready for synchronization between locales, and we will revisit this at that point as it becomes more viable when those systems are in place.
Open floor
A question about process with user management was brought forth, in relation to theme submissions on WordPress.org.
Unfortunately, there wasn’t enough information to make informed recommendations on the scenarios mentioned, but we invited those responsible to return to #forums with more details for a more thurough check.
View upcoming meetings