October 24th Support Team Meeting Summary

General announcements

There’s been a few questions, and comments, about access to WordPress.org access being limited from the Chinese region of late, so we figured we’d give some information when possible.

There’s an ongoing issue with a lot of malicious traffic originating from the Chinese region. This is making the WordPress.org security systems limit connectivity from affected areas, and unfortunately also negatively affecting legitimate users.

We’re actively monitoring the situation, and are looking into ways to remedy this for real users, but due to how internet traffic is routed it’s not something that is likely solved quickly.

The initial post for the WordPress 5.3 Master List has also gone up at https://make.wordpress.org/support/2019/10/wordpress-5-3-master-list/.

The Master List is a forum thread created by the support team for every major release of WordPress where we pre-emptively gather information on what users may face and be confused by, mistake for bugs or need ot be aware of. It’s a living document, and as the release lives on the thread is populated with information of broken plugins or themes that impact a larger amount of users, bugs that are discovered etc. This allows us to have one location to reference for information, and to link users towards for troubleshooting steps.

@bethannon1 will be leading the Support Desk (aka Happiness Bar) at WordCamp US, and is looking for potential volunteers to help staff it. If this sounds like you, feel free to reach out to her!

Checking in with international liaisons

Members from our international parts of the community in Italy, Sweden, India, Brazil, Portugal and Russia were part of this weeks meeting.

We also looked into if the Master List could be made more easily available for translations for our international crew. @tobifjellner has some good insights on utilizing HelpHub/SupportHub once it’s ready for synchronization between locales, and we will revisit this at that point as it becomes more viable when those systems are in place.

Open floor

A question about process with user management was brought forth, in relation to theme submissions on WordPress.org.

Unfortunately, there wasn’t enough information to make informed recommendations on the scenarios mentioned, but we invited those responsible to return to #forums with more details for a more thurough check.

Read the meeting transcript in the Slack archives. (A Slack account is required)

For this weeks relaxation, we’re traveling east.