May 2nd Support Team Meeting Summary

General announcements

The WordPress 5.0 release retrospective has been published, and is available for all to read and comment on.

With WordPress 5.2 nearing completion, the Master List draft has been put up in a Google Docs where anyone can provide comments on modifications to improve the look of the initial post. Of course it will be a living post and will be updated as we negotiate the input from users throughout the weeks following the release.

Moderator rulings

If a moderator makes a ruling on the forums, others should not overturning those rulings. It makes it seem like an unorganized mess, and doesn’t leave much trust in moderator decisions when this happens.

If there are disagreements in how a ruling should be made in a particular case, an open discussion about it so we can provide a unified reaction to them in the future is the best way forward.

Checking in with international liaisons

We had members from the Italian, Russian, Swedish, Portuguese, Dutch, Indian and Greek communities take part in our weekly chat and give input on the various discussions at hand.

Open floor

If there’s anyone representing a support group at a local WordCamp, please feel free to reach out to @clorith on Slack in a DM with participants and what camp you are at and we will sort out custom titles for your forum profiles. This is something we’ve been doing for a while now, and is a tiny way of giving a bit of recognition to these wonderful volunteers.

On the notion of WordCamps and contributor days, a brainstorming session should be planned in the future to properly flesh out tasks and goals that can be used for the support team at these, beyond the normal approach of answering forums questions. There are other support outlets we are represented at, and we may find a wider audience this way.

Read the meeting transcript in the Slack archives. (A Slack account is required)

I love you three thousand.

Tony Stark

#weekly-chat