September 6th Support Team Meeting Summary

General announcements

Some page builder themes appear affected by a removed function in Gutenberg (it had been deprecated for a while). Some of them may therefore need updates to be fully compatible with Gutenberg again.

Checking in with international liaisons

Representatives from our Italian, Swedish, Greek, Dutch, Spanish, Russian, Belgian, Brazilian, German and Urdu communities were present during this weeks meetings.

Open floor

When handling reviews, and they need to be archived, remember to inform users of why. This is very apparent with Gutenberg related posts, as many users are first time posters who may not be familiar with forum etiquette. Let them know what is going on and why.

We’ll also be making a more official post about review handling on the make/support page. A few support team members have recently blogged about this privately, but we’ll want something more official we can link back to.


In other news, we’ll be revising the Forum Guidelines, trimming them down and making them more discoverable.

We’ll work on discoverability after revising the content though, to help users more easily digest the content and understand what lies behind it. We’ll be collaborating on this in the coming weeks, so look for a make/support post on that as well.

Attendance

@abdullahramzan, @anevins, @bcworkz, @bemdesign, @benlumia007, @bethannon1, @binarywc, @clorith, @contentiskey, @cristianozanca, @felipeelia, @fierevere, @firoz2456, @geoffreyshilling, @howdy_mcgee, @ipstenu, @jcastaneda, @jdembowski, @jeroenrotty, @joyously, @mindmantra, @numeeja, @RDD, @sterndata, @t-p, @tokyobiyori, @zodiac1978, @zoonini and pri attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

We make a living by what we get, but we make a life by what we give.

Winston Churchill