July 12th Support Team Meeting Summary

General announcements

Just a reminder to update your Also Viewing script, if you’ve not already done so (and don’t have auto-updates enabled), after the recent update.

WordPress 4.9.7

The most notable recurring issue is the recently discovered memory leak, this is being tracked with a core ticket.

Try Gutenberg preparations

With the coming release of WordPress 4.9.8, we will likely see the Try Gutenberg callout be included in core.

Gutenberg currently has a web form for collecting feedback, but the nature of plugins when you are looking for support is to look to the forums. There is also a `Support` link added under the Gutenberg admin menu item.

With this introduction, the plugin support forum is getting more prominent, and we help guide users to the right place to receive the help they may need. This is a feature project, and we know it will be included in core, we should therefore do our best to staff this part of the forum as much as possible after the callout goes live.

We will be, in part, treating this like a major release. This means we will follow the following pattern:

  • Add a master thread to the Gutenberg plugin forum.
    • The thread will have links to general resources.
    • Plugin conflicts will be tracked here in a separate reply to the topic. This means we can share this experience with other parts of the community, as they also prepare for this and it will be valuable information for them.
    • The most known issues and resolutions will go in there as a separate reply as well, with a living feed as we experience more common questions.
  • Our channel chatter will be kept to a minimum, so we don’t miss any important shared information.

Checking in with international liaisons

We had representatives from the Italian, Greek, Hindi, Russian, Brazilian, Swedish, Dutch, Spanish and German community take part during this weeks chat.

Attendance

@clorith, @cristianozanca, @felipeelia, @fernandot, @fierevere, @hardeepasrani, @jcastaneda, @jeroenrotty, @lasacco, @RDD, @stephencottontail, @sterndata, @t-p, @tacoverdo, @tobifjellner, @xkon, @zodiac1978 and @zoonini attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

Contributor tips
Don’t worry about getting answers out fast, good support is just as much about the interaction back and forth with the users.

It does not matter how slowly you go so long as you do not stop.

Confucius