April 12th Support Team Meeting Summary

General announcements

As with previous weeks, if you’re trying out GutenbergGutenberg The Gutenberg project is the new Editor Interface for WordPress. The editor improves the process and experience of creating new content, making writing rich content much simpler. It uses ‘blocks’ to add richness rather than shortcodes, custom HTML etc. https://wordpress.org/gutenberg/, or think of questions that pop up that seem like others have/might have, please help populate the common questions document so that we can be as prepared as possible once we start introducing it to a wider audience.

Our next Volunteer Orientation will be held on April 27th at 14:00 UTC, look for a make/support post about that shortly. If you’re not sure what the Volunteer Orientation is, you can read up on it in our summary of the experiment, but in short strokes it’s a way to try and keep people up to date, and new volunteers brought in with a hand to hold)


WordPress 4.9.5

No new items have come up for WordPress 4.9.5 beyond the usual local cache issues we see with every release.


WordPress 4.9.6

The next version of WordPress will be a short turnaround because of the deadlines for what we wish to get in. Look for it near the end of April/start of May for now, but this is tentative and may change.



With the upcoming GDPR, and the inevitable confusion it may lead to for end users, it may be helpful to have a document with common responses. It’s not unlikely that the answer to the majority of questions would be “Please consult a lawyer”, but it’s desirable to have something for the tools we are implementing.

The GDPR working group has this planned, and are on top of it.


Checking in with international liaisons

The Swedish, Hindi and Brazilian communities had representatives present for this weeks discussions.


Review notifications

When a post is held for moderation we currently inform users that it will be reviewed within 72 hours. Unfortunately users get hung up on “72” and don’t read the bit before it explaining that’s the longest period we expect them to wait.

In light of this, we’ll be modifying the string to instead indicate that their post will be manually reviewed by a moderator to hopefully remove the scare element of the high number.



@amboutwe, @anevins, @bemdesign, @clorith, @contentiskey, @felipeelia, @firoz2456, @geoffreyshilling, @jdembowski, @macmanx, @nikolam, @numeeja, @sterndata, @t-p, @tobifjellner, @valeriosza, @vishalmukadam, @cthreelabs and Dalton Silveira attended.


Read the meeting transcript in the Slack archives. (A Slack account is required)


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