February 8th Support Team Meeting Summary

General announcements

We had our first online-only volunteer orientation this week on February 6th.

Our next workshop is scheduled for March 16th, and will cover how to deal with angry users:

Dealing with Angry Users – Workshop on March 16, 2018


First iteration of the Upgrade PHP page is now live and sits under the Support site on WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ for now.


WordPress 4.9.4

WordPress 4.9.3 and 4.9.4 were released this week, 4.9.4 fixes a bug that was accidentally introduced in 4.9.3 which prevents automated security updates.

If someone is on 4.9.3 when asking for help, give the ma friendly nudge to hit that update button 🙂


Checking in with international liaisons

The Italian, Russian, Hindi, Portuguese, Greek, Spanish and Swedish communities had representatives present during this weeks meeting, saying hi!


Open floor

The Stack Exchange community are looking for new community spotlights to feature. It’s something that should be brought up with the community team though, but would be a nice way to cross-reference our different support communities.



@agm65, @alichani, @bcworkz, @bethannon1, @clorith, @contentiskey, @cristianozanca, @fierevere, @firoz2456, @hardeepasrani, @howdy_mcgee, @jcastaneda, @josearcos, @keesiemeijer, @numeeja, @pmfonseca, @stephencottontail, @sterndata, @t-p, @tnash, @tobifjellner, @vincek1, @williampatton, @xkon and @zoonini attended.


Read the meeting transcript in the Slack archives. (A Slack account is required)


Contributor tip
Remember that a yelling user isn’t necessarily angry at you personally. He just wants someone to understand his frustration… (but if they do yell, let us know, volunteers shouldn’t need to be treated poorly 🙂 )