Dealing with Angry Users – Workshop on March 16, 2018

We’re pleased to announce the next workshop aimed at sharing best practices in support. The series aims to boost support skills among all those who support core, plugins, themes, or anything else in the WordPress ecosphere. (Check out the previous workshops here.) We welcome your ideas for other workshop topics or speakers; feel free to comment here, or find us in Slack.

The workshop

Dealing with Angry Users

No matter what product or service you sell and/or support, problems sometimes arise and your users will be quick to tell you about them. These issues can escalate in a heartbeat, and suddenly you’re getting yelled at. In this session, we’ll look at how to help irate users and restore their trust in the product and/or your company.


Mindy Postoff is a Happiness Engineer at Automattic, supporting users of as they work on their websites. She’s worked on the front lines in the service/support industry her entire life, leaving an ever-growing list of happy customers in her wake.

When is it?

Friday, March 16, 2018, 16:00 UTC, (noon EDT) it will run for about an hour and includes Q&A. When adding the event to your calendar, keep in mind that Daylight Savings Time begins in certain parts of the world on March 11.

A link to the Zoom teleconference will be provided in the #forums Slack channel about 10 minutes before the session begins.

How do I join?

The session will be run via videoconference via Zoom, which runs on most desktop and mobile devices. Can’t make it? The session will be recorded and the video posted later – keep your eye on this P2.