Scaling Support: Dip the Data Bucket Every Day – Video and Slides

On January 22, 2018, we welcomed Matt Cromwell, Head of Support and Community Outreach at and In his session titled “Scaling Support: Dip the Data Bucket Every Day” Matt outlined how he measures, tracks, and predicts his plugin’s support needs, to better project staffing levels and ultimately ensure that his users get timely help. The presentation recording and slides are available below.

This workshop was the third in a series that evolved from the 2017 Community Summit, with the aim to share best practices for WordPress support. All past sessions can be can be viewed here.

If you have suggestions for other support-related subjects or speakers you’d like to see in the future, feel free to comment here – we’re open to ideas.

Video (44 min.)


#support, #support-workshop