January 4th Support Team Meeting Summary

General announcements

First up a reminder for our upcoming workshop on January 22nd.

Scaling Support: Dip the Data Bucket Every Day – Workshop on January 22, 2018


We’ve also added the first copy of our “how to troubleshoot” for our Health Check pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party, as it includes tools to hep users troubleshoot common issues without affecting site visitors.

Troubleshooting using the Health Check


In February we’ll be continuing our on-boarding experiment, to help get users, old and new, situated and familiarized with the support process. This is a great way to get involved, or to get a refresher. It covers how to find topics to contribute to, tools to help you, and proper etiquette (how to respond and reactReact React is a JavaScript library that makes it easy to reason about, construct, and maintain stateless and stateful user interfaces. https://reactjs.org/.). It’s also a great chance to get to know others who are interested in the support aspect of open sourceOpen Source Open Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL.!


Lastly, a reminder that calling out users in public channels can be misinterpreted by onlookers, and although there is likely no ill intent behind it, avoiding to call out and name individuals is appreciated. Instead consider linking to threads asking for input on threads rather than users. This also helps us jump into a thread without any bias, as we’ve not been inadvertently drawn towards any one individual.


WordPress 4.9.1

There have been no new recurring issues with WordPress 4.9/4.9.1 that aren’t already tracked either in our Master List, or in a coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. ticket.


Checking in with international liaisons

Representatives from the Swedish, Italian, Portuguese, Russian and German communities stopped by during this weeks meeting to give an update on how things are going, Sweden mentions increased activity and is very pleased with this!



@anevins, @bcworkz, @bdbrown, @bemdesign, @bethannon1, @clorith, @contentiskey, @cristianozanca, @e_baker, @fierevere, @firoz2456, @geoffreyshilling, @howdy_mcgee, @jcastaneda, @kimwhite, @macmanx, @numeeja, @pmfonseca, @ramthas, @sergeybiryukov, @stephencottontail, @sterndata, @t-p, @tobifjellner, @voldemortensen and @zoonini attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)


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