Why Solving the Problem Isn’t Enough: Video and Slides

“Be human first… then solve the problem.”
– Taco V.

On October 3, 2017, Community Manager Taco Verdonschot from Yoast shared his support expertise with a group of international participants, from his base in the Netherlands. He passed along insights about the importance of using empathy – not just solving issues – to deliver outstanding support to WordPress users.

The workshop was the second in a series that evolved from the 2017 Community Summit, with the aim to share best practices for WordPress support. The first session covered theme support, and the recap can be viewed here.

If you have suggestions for other support-related subjects you’d like to see in the future, feel free to comment here – we’re open to ideas.

Video (53 min.)


Links From Slides

12 – http://www.lifehack.org/465044/7-intricate-differences-between-empathy-and-sympathy
13 – http://www.lifehack.org/465044/7-intricate-differences-between-empathy-and-sympathy
14 – https://yoa.st/empathy
18 – https://yoa.st/sw-taco-example1
19 – https://yoa.st/sw-taco-example2

#support, #support-workshop