October 12th Support Team Meeting Summary

WordPress 4.9 Beta

The WordPress 4.9 beta keeps updating weekly-ish, so if you can, please help by testing.

Focuses for this weeks testing from core are as follows:

  1. The updates to the theme/plugin code editors
  2. Scheduling and drafting in the Customizer
  3. Locking in the Customizer (like post locking, but for your site changes)

Predefined replies

We’re seeing a few new faces every week, this is fantastic, and as such we’d like to share our predefined replies. The predefined replies list are answers to common questions that we can copy and paste into the forums, this allows us to be consistent in our replies, and saves us a lot of time in the long run.

You can find the replies in our handbook on under the Giving good support section.

Checking in with international liaisons

We had representatives form the Hindi, Italian, Brazilian, German, Spanish, Swedish and Portuguese communities stop by this week, multiple of which had WordCamps going off the previous week and introduced the wonderful world of support to new volunteers!


@bcworkz, @bdbrown, @bethannon1, @clorith, @cristianozanca, @felipeelia, @firoz2456, @geoffreyshilling, @hardeepasrani, @ishankaru, @josearcos, @keithdriscoll, @lasacco, @macmanx, @numeeja, @pmfonseca, @sagarprajapati, @sterndata, @t-p, @tobifjellner, @voldemortensen, @wido and @zodiac1978 attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)


New contributor tips
Don’t be afraid to walk away from a topic. Support can be very draining at times, it’s OK to not know answers, or to grow tired of topics that never seem to end.