Why solving the problem isn’t enough – A Support Workshop

The workshop

When working in customer service, you’re supposed to always give the (technically) correct answer. While working in customer service for a Dutch internet provider I learned that the right answer often isn’t enough. This has influenced every conversation I’ve had since.

In this session, I’ll share the insights my team lead gave me, and help you use them.

When is it

Tuesday, October 3, 2017, 17:00 UTC, it will last for an hour and includes Q&A.

A link to the Zoom teleconference will be provided in the #forums Slack channel about 10 minutes before the session begins.

How do I join

The session will be run via videoconference and will be recorded. Please download the free Zoom app ahead of time. You can run Zoom on most desktop and mobile devices.

Who will be hosting it

Taco Verdonschot quickly switched from being a developer to doing customer support after joining Yoast and is now responsible for a team of 10 Support Engineers. He’s active in the WordPress community both as a polyglot, and as a WordCamp and meetup organizer.