The Developers Guide to Supporting Your Themes – A Support Workshop

After WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. Europe, the attending support team members were brainstorming how to improve support within the WordPress community, one of those plans were to conduct workshops, hosted by community members with themes or plugins on WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/, and let them present how they approach the support aspect of providing a service to the open sourceOpen Source Open Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL. community.

As such, our first workshop is now scheduled!

The workshop

Providing support for your themes offers tremendous opportunities to educate WordPress users, from explaining how to make a child themeChild theme A Child Theme is a customized theme based upon a Parent Theme. It’s considered best practice to create a child theme if you want to modify the CSS of your theme. https://developer.wordpress.org/themes/advanced-topics/child-themes/. to offering simple CSSCSS CSS is an acronym for cascading style sheets. This is what controls the design or look and feel of a site. customisations. It also presents challenges, like figuring out how to help people who aren’t tech-savvy or need support beyond the scope of what you can provide. While many developers dread doing support, with some concrete strategies and techniques in hand, helping users doesn’t have to be a chore – and can even be fun! This session looks at how to make your themes’ users happy while feeling a sense of satisfaction from your own support efforts – a winning combination in the world of theme development.

When is it

Wednesday, August 23, 2017, 16:00 UTC, it will last for an hour and includes Q&A.

A link to the Zoom teleconference will be provided in the #forums SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. channel about 10 minutes before the session begins.

How do I join

The session will be run via videoconference and will be recorded. Please download the free Zoom app ahead of time. You can run Zoom on most desktop and mobile devices.

Who will be hosting it

In her role as Theme Whisperer at Automattic, Kathryn Presner provides support for hundreds of themes. She began helping people as a volunteer in the WordPress.org forums back in 2011 and was immediately hooked.