July 6th Support Team Meeting Summary

When to spam, archive and un-approve

Just a reminder when to change the statuses of topics and replies in the forums.
There are no situations when the un-approve button should be used (perhaps we should hide this one as it’s just there for consistency?)
Please only mark real spam as spam, or else we poison akismet with false data and it just makes things harder on our selves, if something doesn’t belong in the forums, but it’s not actually spam, use the archive feature, this is what it’s for.

The un-approve button has been removed from the UIUI UI is an acronym for User Interface - the layout of the page the user interacts with. Think ‘how are they doing that’ and less about what they are doing. at this time

WordPress 4.8 – Any new recurring issues

There’s been no reports of new issues in 4.8 beyond what we already have tracked with Trac, if you are comfortable with applying patches please consider testing the new legacy mode for the text widget (See https://core.trac.wordpress.org/ticket/40951#comment:112 for testing instructions)

Meeting time

There have been no major problems with the current meeting time, as such we’ll be keeping the current time for the foreseeable future.

New Forum Welcome

The new forum welcome has been published, and lives at https://wordpress.org/support/welcome , it can be iterated on as we see fit, but it’s a good start.

We’ve already linked the old forum welcome pages on the forum intro page, and the help text above the new topic form to the new welcome!

Volunteer orientations

@bethannon1 requested input on what a volunteer orientation should contain, and what approach to take, a lot of great input was brought forth to help get people started, and there was agreement that we want to keep the orientations generic and non-moderator focused so that they’ll be accessible to all, they will focus on how to give good support and how to use the support resources available to all.

Checking in with International Support Liaisons

The Russian, Italian and Swedish support communities are doing good.

The Portugese community has shared their post on bringing support in from social media, and over to the .org platform.


@abletec, @anevins, @bdbrown, @bethannon1, @contentiskey, @cristianozanca, @numeeja, @danhgilmore, @denzel_chia, @erricgunawan, @geoffreyshilling, @glorialchemica, @jcastaneda, @lasacco, @macmanx, @stephencottontail, @sterndata, @t-p, @tobifjellner and @vitormadeira attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)