Title: January 19th Support Team Meeting Summary Author: James Huff Published: January 19, 2017 --- [ ](https://profiles.wordpress.org/macmanx/) [James Huff](https://profiles.wordpress.org/macmanx/) 6:09 pm _on_ January 19, 2017 Tags: [weekly chat ( 221 )](https://make.wordpress.org/support/tag/weekly-chat/) # January 19th Support Team Meeting Summary ## **Announcements** * Please upgrade to the latest Also Viewing Script as detailed in [last week’s meeting summary](https://make.wordpress.org/support/2017/01/january-12th-support-team-meeting-summary/). * The [Theme Developer Handbook](https://developer.wordpress.org/themes/) has been released! ## **WordPress 4.7.1** We have nothing new to add to [the known issues for 4.7](https://wordpress.org/support/topic/read-this-first-wordpress-4-7-master-list/#post-8521428) this week. ## **New Forum Theme** There is a new section at the bottom of the forum list directing folks to Theme and PluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress. org Plugin Directory [https://wordpress.org/plugins/](https://wordpress.org/plugins/) or can be cost-based plugin from a third-party.-specific forums for their Theme and Plugin-specific questions: ![](https://make.wordpress.org/support/files/2017/01/WordPress.org-Forums-1.png) 1. Let’s try to keep an eye on whether or not adding this text decreases the number of theme and plugin-specific posts in the general forums, and check-in on all that in a few weeks. If it hasn’t substantially reduced the number, we can look at either making the new text more prominent or something completely different. 2. For folks who are still posting theme and plugin-specific questions in the general forums, it would be great if we could point them to the right place for future questions. This type of snippet seems to have been doing well so far: > I recommend asking at [forum-link] so the plugin’s or theme’s developers and support > community can help you with this. For example: > I recommend asking at https://wordpress.org/support/plugin/woocommerce so the > plugin’s developers and support community can help you with this. Check back later, and if they have done that, just close the old thread with a link to the new thread. If you find anything broken with the new forum theme, please open a ticket in [Meta Trac](https://meta.trac.wordpress.org)( after searching first, of course) under the Support Forums component, and prepend the ticket’s title with “Support Theme:”. You can also use [this pre-made query for viewing reported issues](https://meta.trac.wordpress.org/query?component=Support+Forums&summary=%5ESupport+Theme&col=id&col=summary&col=status&col=owner&col=type&col=priority&col=milestone&order=priority). The [Meta Team](https://make.wordpress.org/meta/) is working on making the new Support theme ready for international forums. You can test the theme using the ?new-theme=1 parameter, for example: https://ja. wordpress.org/support/?new-theme=1 It should work on any /support/ forum, so not the [Italian](https://it.wordpress.org/forums/) forums at the moment as they still need to be moved. The [translation strings for the new theme](https://translate.wordpress.org/projects/meta/forums) are available for anyone who would like to help, and if you see any issues with the theme on international forums, please leave a comment on [this Meta Trac ticket](https://meta.trac.wordpress.org/ticket/2395). ## **Sockpuppets** There has been a slight increase in [sockpuppet](https://make.wordpress.org/plugins/handbook/glossary/#sockpuppet) activity, so this is largely a reminder that sockpuppetSockpuppet A sockpuppet is a false online identity, typically created by a person or group in order to promote their own opinions or views. On WordPress.org, they are generally used to create multiple reviews or harass users. activity is not tolerated in our forums, and anyone doubting that can read [Sock Puppetry is not Welcome](https://make.wordpress.org/plugins/2015/12/14/sock-puppetry-is-not-welcome/) and [Handling Bad Reviews](https://make.wordpress.org/plugins/2016/05/03/handling-bad-reviews/) from the [Plugins Team](https://make.wordpress.org/plugins/). If you find any sockpuppet accounts, please flag them and archive their content  when verified, then immediately report their activity with as much detail as possible( including links to the archived content) to plugins (at) wordpress (dot) org There is no need to directly confront the sockpuppet since the Plugins Team will take care of that if necessary. ## **Checkin with International Support Liaisons** * The [Dutch](https://nl.wordpress.org/support/), [Russian](https://ru.wordpress.org/support/), [Portuguese](https://pt.wordpress.org/support/), and [Japanese](https://ja.wordpress.org/support/) support communities are doing well. * The [Italian](https://it.wordpress.org/forums/) support community is waiting for [a redirect from the old URL structure to be established](https://meta.trac.wordpress.org/ticket/1917). ## **Attendance** [@macmanx](https://profiles.wordpress.org/macmanx/) [@bcworkz](https://profiles.wordpress.org/bcworkz/) [@hardeepasrani](https://profiles.wordpress.org/hardeepasrani/) [@clorith](https://profiles.wordpress.org/clorith/) [@ipstenu](https://profiles.wordpress.org/ipstenu/) [@pmfonseca](https://profiles.wordpress.org/pmfonseca/) [@bdbrown](https://profiles.wordpress.org/bdbrown/) [@kidsguide](https://profiles.wordpress.org/kidsguide/) [@geoffreyshilling](https://profiles.wordpress.org/geoffreyshilling/) [@numeeja](https://profiles.wordpress.org/numeeja/) [@sterndata](https://profiles.wordpress.org/sterndata/) [@zoonini](https://profiles.wordpress.org/zoonini/) [@cristianozanca](https://profiles.wordpress.org/cristianozanca/) [@numeeja](https://profiles.wordpress.org/numeeja/) [@t-p](https://profiles.wordpress.org/t-p/) [@sergeybiryukov](https://profiles.wordpress.org/sergeybiryukov/) [@imazed](https://profiles.wordpress.org/imazed/) [@pbarthmaier](https://profiles.wordpress.org/pbarthmaier/) [@lukecavanagh](https://profiles.wordpress.org/lukecavanagh/) [@bethannon1](https://profiles.wordpress.org/bethannon1/) [@diddledan](https://profiles.wordpress.org/diddledan/) [@wido](https://profiles.wordpress.org/wido/) [@jdembowski](https://profiles.wordpress.org/jdembowski/) [@stephencottontail](https://profiles.wordpress.org/stephencottontail/) [@kenshino](https://profiles.wordpress.org/kenshino/) [@hideokamoto](https://profiles.wordpress.org/hideokamoto/) [@fierevere](https://profiles.wordpress.org/fierevere/) [@keesiemeijer](https://profiles.wordpress.org/keesiemeijer/) [@jnylen0](https://profiles.wordpress.org/jnylen0/) attended [Read the meeting transcript in the Slack archives](https://wordpress.slack.com/archives/forums/p1484845236008781).( [A Slack account is required](https://make.wordpress.org/chat/)) [#weekly-chat](https://make.wordpress.org/support/tag/weekly-chat/) ### Share this: * [ Threads ](https://make.wordpress.org/support/2017/01/january-19th-support-team-meeting-summary/?share=threads) * [ Mastodon ](https://make.wordpress.org/support/2017/01/january-19th-support-team-meeting-summary/?share=mastodon) * [ Bluesky ](https://make.wordpress.org/support/2017/01/january-19th-support-team-meeting-summary/?share=bluesky) * [ Facebook ](https://make.wordpress.org/support/2017/01/january-19th-support-team-meeting-summary/?share=facebook) * [ X ](https://make.wordpress.org/support/2017/01/january-19th-support-team-meeting-summary/?share=x) * [ LinkedIn ](https://make.wordpress.org/support/2017/01/january-19th-support-team-meeting-summary/?share=linkedin) # Post navigation [← Agenda for January 19th Support Meeting](https://make.wordpress.org/support/2017/01/agenda-for-january-19th-support-meeting/) [Agenda for January 26th Support Meeting →](https://make.wordpress.org/support/2017/01/agenda-for-january-26th-support-meeting/)