January 12th Support Team Meeting Summary


  • WordPress 4.7.1 has been released.
  • Be on the lookout for a survey from the Docs Team designed to help them approach HelpHub’s next improvements.

WordPress 4.7.1

All of our trending known issues for 4.7 were fixed in 4.7.1, but we added a new one where certain non-image file types fail to upload to the known issues for 4.7.

If you are affected by this issue, please use the Disable Real MIME Check plugin and remove it as soon as 4.7.2 is released.

New Forum Theme

If you find anything broken with the new forum theme, please open a ticket in Meta Trac (after searching first, of course) under the Support Forums component, and prepend the ticket’s title with “Support Theme:”. You can also use this pre-made query for viewing reported issues.

New Also Viewing Script

We have a new Also Viewing script from @clorith for use with Tampermonkey or Greasemonkey. Once you have one of those two extensions installed, simply click this link (or the “Raw” button next to the alsoviewing.user.js script at the previous “a new Also Viewing script” link if you don’t trust random links) to trigger an installation for the new script.

Besides the same helpful functionality you all remember (now actually working under the redesigned forums), the new script also displays when someone else is viewing the Spam and Pending queues, but please do continue to announce when you’re checking those queues for now. This will continue to help us both keep track of when the queues are checked, and will of course help to avoid overlaps with folks who have have not yet installed the new script.

Development for the new script is being handled openly on GitHub, though it still uses @octalmage‘s server for the processing backbone (and the code for that is also available on GitHub). Also, please be aware that the Chrome extension linked to there is still the old broken version. Only the user script has been updated so far.

Forum Descriptions

The new forum descriptions are not set in stone. The only thing we know for sure is that they should always be short (for the sake of the design) and descriptive.

With that said, they are still relatively new (only a week old today), so let’s continue to be mindful of feedback, and we may have a new vote about the descriptions later on.

Checkin with International Support Liaisons

  • The Dutch and Russian support communities are doing well.
  • The Hindi support community is waiting for its first support topic, so please help them spread the word!


@macmanx @bcworkz @clorith @sergeybiryukov @kidsguide @kmessinger @numeeja @t-p @sterndata @jdembowski @katmoody @bdbrown @zoonini @abletec @hardeepasrani @geoffreyshilling @ipstenu @kenshino @joemcgill @fierevere @ancawonka @imazed @diddledan attended

Note: The lack of links for some @-mentions is a known issue.

Read the meeting transcript in the Slack archives. (A Slack account is required)