December 15th Support Team Meeting Summary

Announcements

• Please take the official WordPress 2016 Survey.
• Please continue to offer constructive feedback on the new plugin directory.
• Please consider sharing some constructive feedback on 4.7’s development process.
• Please consider sharing some constructive feedback on the proposed WordPress.org homepage redesign.
• Please make sure that you’re avoiding overlaps with the awesome WordPress.org Also Viewing extension. As the year comes to an end, incoming support requests decrease, meaning that overlaps usually increase. The extension does use a third-party service, but it only passes along URLs beginning with wordpress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org//support/topic/ .

WordPress 4.7

An issue with comment pagination and a conflict between Twenty Seventeen and older versions of Font Awesome were added to the known issues for 4.7.

Tagging

After a great discussion, we decided that we’d like to pursue implementing some sort of tag suggester/matcher based on the content of your support request. This will particularly help feature developers keep track of support requests after launch.

Currently, however, manually adding a tag to a topic still requires either editing or adding a reply. This will be fixed eventually, and we’ll wait for that first before we pursue the tag suggester/matcher.

Until then, we have added a new section on tagging to the Forum Welcome.

Following Home

“Following home” is what we call the action of contacting moderators and other forum users outside of the forums when not solicited. Plain and simple, this is harassment, and it’s already detailed twice in the forum rules, so don’t do it.

If you are routinely followed home from the forums, you might want to consider this great plugin from Support Team member @sterndata.

Checkin with International Support Liaisons

• The Russian, Italian, and German support communities are doing well.

Attendance

@macmanx @bcworkz @jmdodd @numeeja @geoffreyshilling @jdembowski @kidsguide @sterndata @wido @cristianozanca @stephencottontail @t-p @bethannon1 @kmessinger @ipstenu @christinedonovan @bdbrown @imazed @kenshino @dimitris33 @sage-chara @zoonini @fierevere @zodiac1978 @mikbaloch @voldemortensen @jcastaneda attended.

Note: The lack of links for some @-mentions is a known issue and will be addressed.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat