August 4th Support Team Meeting Summary


@macmanx @kidsguide @fierevere @pixolin @otto42 @clorith @hardeepasrani @jmdodd @bcworkz @cristianozanca @zodiac1978 @ipstenu @vitormadeira @dartiss @stephencottontail @jcastaneda @numeeja @zoonini @girlieworks @songdogtech @kmessinger @tnash @bethannon1 @lukecavanagh @kenshino @parcodeisuoni @voldemortensen @jdembowski @abletec @wizzard_ @sergeybiryukov @stevesterndatacom @geoffreyshilling @pmfonseca @valeriosza attended.


WordPress 4.6 RCRelease Candidate A beta version of software with the potential to be a final product, which is ready to release unless significant bugs emerge. 1

WordPress 4.6 RC 1 is here. This is the first Release CandidateRelease Candidate A beta version of software with the potential to be a final product, which is ready to release unless significant bugs emerge., meaning that the developers are reasonably sure this could be the final release, so please make sure you’re testing. Less bugs in the final release = less threads in the forums.

Varying Vagrant Vagrants is a simple way to run local WordPress sites for testing, though there are others, and of course you could always just install the betaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process. on a subdomain on your own hosting provider/VPS/dedicated/cloud/etc, and don’t forget about the Beta Tester plugin.


The 4.6 OMGWTFBBQ Draft is up and open to feedback in its comments section.

We’d especially appreciate suggestions for the “Not a Bug” section (these are items which are intentional changes, but may seem like a bug or glitch to users offhand, like Dashboard fonts being different).

A few “Not a Bug” items were added since last week: Texts from my theme/plugins have changed, The categoryCategory The 'category' taxonomy lets you group posts / content together that share a common bond. Categories are pre-defined and broad ranging. and tags screens look strange, and I can’t link to malformed URLs.

Formal Rules Against Site Feedback Requests

Due to increased spam-like abuse, we have established a formal rule against threads posted simply to request feedback on a particular site.

A Pre-defined Reply has been added for this under “Site Feedback Request”.

HelpHub Update

HelpHub will be positioning itself as the front of WordPress support, existing right at /support with articles at /support/articles and forums at /support/forums.

Basically, users will search for their problem/question in HelpHub first, see a list of relevant articles and/or support threads, and have the option to open their own thread if none of the results help.

As it stands now, HelpHub plans to have: really good search that autocompletes, article recommendations based on personas, contributor credits on articles, proper upvoting/feedback to improve the articles, and much more.

You can follow the development of HelpHub at Make/Docs.

Eventually, HelpHub will be officially retitled to SupportHub as a way to better integrate the focus of the two teams.

Checkin with International Support Liaisons

  • The Portuguese, Russian, and German support communities are loving their new forums and reporting glitches as encountered.
  • The Brazilian support community is holding weekly meetings on their own SlackSlack Slack is a Collaborative Group Chat Platform The WordPress community has its own Slack Channel at instance, have begun to use the modlook tag, have received their first Support Team and Support Contributor badges, and are looking forward to their move to the upgraded forums.
  • The Italian support community is doing well and have received more Support Contributor badges.

Read the meeting transcript in the Slack archives. (A Slack account is required)