August 18th Support Team Meeting Summary


@macmanx @fierevere @denisco @sergeybiryukov @jmdodd @bcworkz @cristianozanca @clorith @gmosso @lasacco @bdbrown @geoffreyshilling @kidsguide @numeeja @jdembowski @zoonini @jcastaneda @hardeepasrani @danhgilmore @wido @songdogtech @keesiemeijer @stevesterndatacom @ipstenu @tnash @pmfonseca @girlieworks @francescodicandia @kenshino @abletec @kmessinger @valeriosza @lukecavanagh @samuelsidler attended.


WordPress 4.6

WordPress 4.6 is here!

@ocean90 has been tracking trending reports on Slack, and those with confirmed Trac tickets have been added to the known issues.

Upcoming Moderator Expectations Change

bbPressbbPress Free, open source software built on top of WordPress for easily creating forums on sites. 2 will bring changes to the Moderator role, making it almost as powerful as the current Administrator role (it will only lack the powers that we never, and shouldn’t, use anyway). As such, we will be modifying the Moderator expectations to be more of a merge of the current Moderator and Administrator expectations. By unanimous vote, once the new bbPress 2 forum launches, the new Moderator expectations will be:

A moderator regularly takes care of the spam and modlook queue, while attending as many meetings as possible within reason and leaving no less than 10 publicly visible replies in the forum in a 6-month period.

For all of you Administrators out there, this is a “demotion” in name only, you’ll still have the same powers you use today, don’t panic. 🙂

Yes, there are higher roles with more powers available once we get to bbPress 2, and we will be actively considering whether or not we need them as we get comfortable with the new forums.

New Automated Badge Requirements

As we discussed last week, the Support Contributor and Support Team badges will be automated based on the following criteria:

Support Contributor = [x] replies. (tentatively 400 for the English forums)

Support Team = Moderator.

Today, this was approved by unanimous vote. The automation will begin once the bbPress 2 forum launches, and the tentative number of required replies will likely be adjusted per language forum as necessary. The Support Contributor badge will be permanent, like all other Contributor badges, while the Support Team badge can be removed by being demoted back to a standard forum member.

Checkin with International Support Liaisons

  • The Italian support community is continuing to improve their handbook.
  • The Brazilian support community has begun to translate their own handbook and write some training documentation for new moderators.
  • The Portuguese and Russian support communities are doing well.

Read the meeting transcript in the Slack archives. (A Slack account is required)