Agenda for May 19 Support Team Meeting

I’m gonna do an experiment and will be tagging others to help with formulating a more meaningful agenda

* WordPress 4.5.2, how’s it looking so far? – @hideokamoto @sergeybiryukov @pmfonseca @zodiac1978 @imazed @cristianozanca – Support Liaisons, would you like to share your experience from the rosetta forums?
* Image embeds on forums – @otto42
* IRC Updates – @stevesterndatacom
* Do we allow hosting threads in Forums related to the hosting page
* AOB – @clorith @jcastaneda @justingreerbbi @ipstenu @jdembowski @kmessinger @kidsguide @hardeepasrani @visserlabs @zooini @geoffreyshilling @bethannon1 @gagan0123 @tnash @alchymyth @lindsaybsc @fristopher @pixolin @edegaru @esmi @anevins @keesiemeijer @songdogtech @daviduzelac @catacaustic @adeline @stephencottontail @bcworkz @rossmitchell @numeeja @abletec – Anything you guys want to raise up?

There is also an open invitation to anyone who wants to raise up a Support, Forum or IRC issue, whether or not you’re a team member 🙂 Join us!

cristiano.zanca 6:24 am on May 17, 2016

Hi @kenshino we have no specific 4.5.2 issues, but we are looking for the best (reusable and polite) answer to whom is asking more than solving a trouble but wants a WP Job made for free
- dartiss 9:06 am on May 17, 2016
  
  I’ll second this 🙂
Tim Nash 6:28 am on May 17, 2016

Due to the usual timing clashes, making support meeting is unlikely. But could someone just tack on the end that if moderators are clearing what is entirely the automated spam, that they check the users post history and appropriately remove all the spam. Been several times recently where a user has been blocked but most of the post were still live.
- Jon (Kenshino) 3:22 pm on May 18, 2016
  
  Will do so!
pmfonseca 7:07 am on May 17, 2016

We also have no specific 4.5.2 issues. Since January we are trying to bring the forum back to life (it only had ocasional answers). Nowadays we have more tickets, but it’s about general things. We are trying to define some rules based on Support Handbook, so that our team gives similar answers to similar questions.
There are many questions being asked in Facebook group, but it has been decided (with Admins from FB group) that Support should be redirected to the forum.
Hardeep Asrani 10:53 am on May 17, 2016

Unfortunately I’ll be on a flight and then a train during meeting so won’t be able to attend it. Let’s hope my mobile data works. 🙂
Justin Greer 12:00 pm on May 17, 2016

@tnash Valid point!!! @cristianozanca. jobs.wordpress.net is an approved point. We are support a support team so we can only redirect to resources we have whilst being as un bias as possible.

Visit https://make.wordpress.org/support/handbook/giving-good-support/pre-defined-replies/ and search for job.wordpress.net (Offering to Pay/Hire). Of course though. if this is something that does not cut it for you, then we can give you the floor 🙂
cristiano.zanca 5:33 pm on May 17, 2016

Thanks @justingreerbbi , but this answer:

Please try http://jobs.wordpress.net/ or http://directory.codepoet.com/ and do not accept any hire offers posted to these forums.
This topic will be closed as per the Forum Rules.

found here https://make.wordpress.org/support/handbook/giving-good-support/pre-defined-replies/ it’s about people searching for other people to hire.

Instead what happens often at the italian forum is that someone think that with a WP pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party could do all the things that need to be done, and is understimated the complexity of the issue.
For example “I want a simple bla bla with a simple connection with google maps with a simple ecommerce with a simple validating form” etc…
Everything in his mind is simple , so he doesn’t think to pay someone to do the job, but searches the solution at the support forumSupport Forum WordPress Support Forums is a place to go for help and conversations around using WordPress. Also the place to go to report issues that are caused by errors with the WordPress code and implementations..
For people like this we are still looking for the best (reusable and polite) answer 😉
- James Huff 7:44 pm on May 18, 2016
  
  I’d suggest a variation on the same predef, maybe adding in “If you still feel this should be done for you for free, we can’t stop you from asking as long as you’re following the forum rules, just please understand that it’s very likely that no one will offer to do this for you.”
Jon (Kenshino) 3:18 pm on May 18, 2016
I added a new agenda item
- Do we allow hosting threads in Forums related to the hosting page
There is https://wordpress.org/support/topic/bluehost-down-again?replies=3 and we’ll likely see more
- James Huff 7:41 pm on May 18, 2016
  
  I won’t be able to make this week, so just tossing in my 2-cents on the subject. The hosting page was expanded for situations just like the OP’s. If you have a problem with 1 of the recommended hosts, that’s too bad, but there are 3 more to choose from. 🙂
  
  With that said, the thread was swiftly hijacked by someone else, and Otto handled it well.