January 28th Support Team Meeting Summary

Support Admin and Moderator Expectations

By unanimous vote, the Support Admin and Moderator Expectations have been ratified and published at https://make.wordpress.org/support/handbook/contributing-to-the-wordpress-forums/forum-moderator/

Global Contributor Drive (January 30/31)

An email similar to https://wordpress.org/news/2016/01/contributor-weekend-support-forums/ has been confirmed received by many meetup leaders in the WordPress Meetup.com system. For details on how the weekend will be run, please see https://make.wordpress.org/support/20-questions/

We’re going to do our best to make this a fun and fair experience for everyone involved, because we’re awesome like that.

Meeting Time, now officially 16:00 UTC

By a vast majority vote, the meeting time is now officially 16:00 UTC.

Putting out IRC Fires

Much like the forums, cooler heads will prevail on IRC. No matter how pressing the matter seems, time must be taken to fully review the logs before acting. Acting quickly leads to mistakes which lead to headaches down the road.

If it ever seems like we’re slow to resolve a complaint on IRC, it’s not that we don’t care, we just have to make sure it’s done right.

Read the meeting transcript in the Slack archives. (A Slack account is required)