James Huff 10:52 pm on January 27, 2016  

Agenda for January 28th Support Meeting

  • This meeting will be held at a NEW TIME: 16:00 UTC More specifically, how do we feel at this hour?
  • Global Contributor Drive (January 30/31), final updates.
  • Ratify Support Admin and Moderator Expectations, we will vote to publish the wording we voted for last week, which is included below.

General Guidelines

  • Realize that you are now a face of WordPress.
  • Be polite, even when others are not.
  • Be firm when users are abusing rules, exceptions lead to further abuse.

Requirements

  • Enjoy supporting the millions of users that need help with WordPress (it’s okay to take a break when you need one).
  • Be active in the general WordPress support forums, not just one specific pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party/theme.
  • Be 18 years of age or older. Though we appreciate your contributions at every age, we’re concerned about potential legal pitfalls.
  • Be responsive when communicated with. With few exceptions, admins must join the #forums SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. channel and attend the weekly meeting when/if possible; moderators should be active in the #forums Slack channel and are highly encouraged to attend weekly meetings.

FAQ

  • How do I become an admin or moderator? Don’t worry, we’ll notice when you’re awesome, and you’ll get a DM via Slack from an existing Support Team member. Rather than reaching out directly to ask if you can have more powers around here, please let us come to you first.

For any other items to discuss please add them in the comments or bring them up in the meeting.

The meeting will be at 16:00 UTC in #forums on Slack.