November 5th Support Team Meetup summary

Items discussed at today’s support team meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on will help you find options in your area.:

Matthew S WordPress profile was given a support team badge

The badges on WordPress profiles for support are manually assigned. Matthew S has been a routine member in the SlackSlack Slack is a Collaborative Group Chat Platform The WordPress community has its own Slack Channel at channel, participates in the forums and really helps users. Thanks to @kenshino for pointing out the oversight. 😉

WordPress 4.4-beta3 is out

You know what to do. Please test and report any problems in the Alpha/BetaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process. sub-forum and create tickets via The targeted date for that release is early December so there’s only a month or so to test.

Draft OMGWTFBBQ post

At WCNYC I had a chance to sit with Aaron Jorbin and he gave me a small list of items to watch out for with WordPress 4.4. Mika Epstein has started an unpublished post and I’ll touch base with her before posting the 4.4 draft.

Volunteer Wrangler

What was talked about is that perhaps steering people to some sort of mentoring may encourage people to stay. This topic will continue to be discussed but as James mentioned

Essentially, when you identify a great volunteer, reach out to them, and let them know they can always pingPing The act of sending a very small amount of data to an end point. Ping is used in computer science to illicit a response from a target server to test it’s connection. Ping is also a term used by Slack users to @ someone or send them a direct message (DM). Users might say something along the lines of “Ping me when the meeting starts.” you if they’re uncomfortable going to #forums . Also, keep an eye on their threads and offer feedback.

Mentoring could be a way to get people inspired and stay around, but it is something that can need some real time allocated to it.

IRC moderation

Sometimes someone spams, trolls, or otherwise abuses people in the IRC channel. If there’s someone online who can deal with it (meaning ban people if needed) then that’s good. When that someone isn’t online it could lead to some terse moments in IRC.

To deal with that it was discussed that @gagan0123 and @kenshino should be promoted in the #wordpress IRC channel to deal with this. This isn’t something that will occur that often but it would be good to have more people in different timezones for coverage.

.pages in IRC

The verbiage for .pages has been settled on this.

.pages To clarify the term “Pages: WordPress pages are those are made in the dashboard under add new page. Site Pages are those exist on the front end of your site but have no page in the admin such as archive pages, the 404, etc.

Jon will ask to get that updated on the bot.

Read the meetup transcript in the Slack archives. (A Slack account is required)